“Citizenville offers both an impassioned plea for more tech-enabled government and a tour d'horizon of the ways some governments have begun using technology to good effect… a fast-paced and engaging read” --San Francisco Chronicle A rallying cry for revolutionizing democracy in the digital age, Citizenville reveals how ordinary Americans can reshape their government for the better. Gavin Newsom, the lieutenant governor of California, argues that today’s government is stuck in the last century while—in both the private sector and our personal lives—absolutely everything else has changed. The explosion of social media, the evolution of Internet commerce, the ubiquity of smart phones that can access all the world’s information; in the face of these extraordinary advances, our government appears increasingly irrelevant and out of touch. Drawing on wide-ranging interviews with thinkers and politicians, Newsom’s Citizenville shows how Americans can transform their government, taking matters into their own hands to dissolve political gridlock even as they produce tangible changes in the real world. When local Web designers wanted to prevent muggings in Chicago and Oakland, they created innovative crime-mapping tools using public police data. When congressional representatives wanted citizens’ input on new legislation, they used interactive blogging tools to invite public comments and changes. When a town in Texas needed to drum up civic engagement, officials invented a local digital “currency” to reward citizens for participating in government—making small-town politics suddenly as fun and addictive as online games such as Farmville. Surveying the countless small advances made by ordinary Americans in reinventing government for the twenty-first century, Newsom unveils a path for American prosperity and democratic vitality. Newsom explains how twenty-first-century problems are too big and too expensive for the government simply to buy solutions; instead, Americans must innovate their way out. Just as the post office and the highway system provide public infrastructure to channel both personal and private enterprise—a platform upon which citizens can grow—so too could a modern digital government house the needs, concerns, information, and collaboration of an enlightened digital citizenry. A vision for better government that truly achieves the ancient goal of commonwealth and a triumphant call for individuals to reinvigorate the country with their own two hands, Citizenville is a timely road map for restoring American prosperity and for reinventing citizenship in today’s networked age.
This book provides key strategic principles and best practices to guide the design and implementation of digital government strategies. It provides a series of recommendations and findings to think about IT applications in government as a platform for information, services and collaboration, and strategies to avoid identified pitfalls. Digital government research suggests that information technologies have the potential to generate immense public value and transform the relationships between governments, citizens, businesses and other stakeholders. However, developing innovative and high impact solutions for citizens hinges on the development of strategic institutional, organizational and technical capabilities. Thus far, particular characteristics and problems of the public sector organization promote the development of poorly integrated and difficult to maintain applications. For example, governments maintain separate applications for open data, transparency, and public services, leading to duplication of efforts and a waste of resources. The costs associated with maintaining such sets of poorly integrated systems may limit the use of resources to future projects and innovation. This book provides best practices and recommendations based on extensive research in both Mexico and the United States on how governments can develop a digital government strategy for creating public value, how to finance digital innovation in the public sector, how to building successful collaboration networks and foster citizen engagement, and how to correctly implement open government projects and open data. It will be of interest to researchers, practitioners, students, and public sector IT professionals that work in the design and implementation of technology-based projects and programs.
America has entered a new era. The Great Recession of 2007-09 completely altered the way our society approaches employment. The economy is placing an increasing emphasis on knowledge and technology. Our world is becoming more globalized and interconnected than ever. It is undeniable: our world is changing. Change is a good thing, but it can also be painful, and I believe that Millennials have born the pain of these historic shifts more than any other group. Since the start of the Recession, the unemployment rate for young adults has been significantly higher than the national average. Total student debt in America exceeds $1 trillion dollars. And young people continue to face serious challenges in obtaining meaningful employment. Despite these obstacles, I believe young people have the power to achieve success in this new era. But this will require major shifts in how we approach education, what we expect from our government, and how we plan our own careers. This book is a reflection of the trends and tribulations that have made up this post-Recession era, and offers guidance on how to build meaningful, dynamic careers. It is a collection of the important conversations young people (and those who advise them) need to have in order to grasp success in a new economic age. We are the future of America. I believe the future is bright if we decide to act now.
Over the past thirty years, significant shifts in technology, political ideologies, and policy goals have resulted in an environment in which public libraries face the highest expectations to serve community needs against unprecedented political, economic, and policy challenges. Drawing on two decades of original research conducted by the authors, this book provides a data-driven examination of the interrelated impacts of political discourse and public policy processes on public libraries and the ways in which they are able to serve their communities, explaining the complex current circumstances and offering strategies for effectively creating a better future for public libraries.
Introducing a Powerful New Business Model for Today’s IT Blogger, speaker, software executive, and bestselling author Jill Dyché has been thinking about leadership a lot lately. Having consulted with business and IT executives with Fortune 500 companies for most of her career, she has heard a common refrain: “What should we do about shadow IT?” She’s decided to address the answer head-on. With the onslaught of cloud solutions, consumerization of technology, and increasingly tech-savvy business people, it’s time for a manifesto for leaders who recognize—and are nervous about—the demands of the digital age. Whether you’re an executive, department head, or IT manager, The New IT provides an action-ready blueprint for building and strengthening the role of IT in your company—and prescribing IT’s future. Learn how to: ASSESS your current and future IT profile ALIGN your IT organization with business priorities MAP technology delivery plans according to business priiorities ORGANIZE IT according to your company’s culture and strengths REDEFINE innovation and talent management practices BUILD a stronger and enduring role for IT as a business partner By using field-tested techniques to align your IT department with your corporate objectives, you can leverage the power of technology across the entire company. The New IT provides a set of tactical and experienced-based frameworks to help you and your colleagues conceive a new roadmap. It also includes real-world case studies and best practices from successful, technology-enabled companies such as Toyota, Merck, Brooks Brothers, Union Bank, and many others. You’ll hear from major industry pioneers, IT thought leaders, and other change agents who are leading the way in this new frontier. And you’ll learn how to bring your business and IT together in a way that is truly transformative. The new IT is more than computing power. It balances strategy and delivery. It’s interactive and inclusive. It’s as omnipresent as the smart phone and just as revolutionary. It equips you with the tools you need to succeed in reframing the IT conversation and propelling your business forward. Praise for The New IT “Jill has penned a de Toquevillean map of the digital world. Should be a required text for every business leader in the country.” Thornton May, futurist and author of The New Know “Enterprise IT has reached an inflection point in how services are delivered and consumed, requiring our profession to undertake a transformation of our own. Jill Dyché describes well the challenges we face, how to assess them, and how to take action to complete the journey toward modern enterprise IT.” Kimberly Stevenson, Vice President and Chief Information Officer, Intel “Conversational, intuitive, and intelligent, this book goes right to the heart of governance (control), innovation (change), identity (authority), relevance (alignment), and influence (strategy). It’s a timely book that should be read by executives across organizations.” Peter Marx, Chief Innovation and Technology Officer, City of Los Angeles “A highly readable, entertaining book that will help CIOs and their executive partners address the ongoing challenge of converting IT from a strategic liability to a strategic asset.” Peter Weill and Jeanne Ross, MIT Center for Information Research and authors of IT Governance “Everywhere I go I hear complaints about the old IT. Jill Dyché's book provides a comprehensive roadmap to changing IT to suit our analytical, consumer-driven, bring-your-own-device times!” Thomas H. Davenport, Distinguished Professor, Babson College, and author of Competing on Analytics and Big Data @ Work