Winner of a Shingo Research and Professional Publication Award The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable, successful transformation by developing a culture that has your stakeholders throughout the organizational chart involved and invested in the outcome. It teaches you how to successfully navigate the politics in cross-functional process improvement projects, and to engage executives in ways that are personally meaningful to them. If you are a leader at any level in an organization undergoing or considering a Lean transformation, this is where you should start and finish ... and start again. Read the Reviews: "This book became an instant classic in the literature of professional operations. In this third edition, David Mann updates and expands his teaching with five additional years of valuable experience and expertise derived from his very active, multi-industry consultancy. I have benefitted greatly from his writing and wholeheartedly recommend this book to be top-of-the desk of any serious Lean practitioner or performance transformation leader." — Raymond C. Floyd, two-time Shingo Prize Winner, President and CEO, Plasco Energy Group "David Mann builds substantially on his seminal work on the Lean management system. The book is full of new insight and polishes the most important ideas about Lean management. The new chapter on engaging executive leadership alone is worth the price of the book." — Peter Ward, Richard M. Ross Professor and Chair, Department of Management Science, Fisher College of Business, The Ohio State University "This book has long been my ‘go-to’ guide on Lean management practices that help create a culture of continuous improvement and excellence. I have recommended the book to countless healthcare leaders who rave about how helpful it is in translating Lean principles into daily management behaviors. The healthcare examples make it even more relevant as a must read for any hospital leader who aims to move beyond Lean tools.." —Mark Graban, author of Lean Hospitals, co-author of Healthcare Kaizen and The Executive Guide to Healthcare Kaizen "As more companies outside the manufacturing sector pursue Lean transformations, Creating a Lean Culture is as critical a resource as ever. Breaking down silos and navigating tricky internecine politics remain a momentous challenge, and Mann’s case-based insights are an invaluable tool." — Peg Pennington, Executive Director, Center for Operational Excellence, Fisher College of Business, The Ohio State University "David has once again taken the topics that trip us up and put structure and guidance around them. His new work on executive involvement is worth the price of the book all by itself. Many of us have struggled with this topic and David provides a path to success." — Elizabeth M. King, Vice President Organizational Effectiveness, ESCO Corporation New in the Third Edition: Contains new chapter on engaging executives in Lean initiatives Includes 21 new case studies Presents new examples from the healthcare and process industries Includes additional gemba worksheets for learning and teaching Lean Provides expanded coverage of Lean applications in complex cross functional value stream process improvement projects Watch David Mann discuss how the latest edition of Creating a Lean Culture can help you and your organization succeed. http://www.youtube.com/watch?v=zX7jrtV3cBA&feature=youtu.be
Winner of a Shingo Research and Professional Publication Award The new and revised edition of this modern day classic provides the critical piece that will make any lean transformation a dynamic continuous success. It shows you how to implement a transformation that cannot fail by developing a culture that will have all your stakeholders involved in the process and invested in the outcome. It will teach you how to build success from the top down and the bottom up at the same time. If you are a leader at any level in an organization undergoing or considering a lean transformation, this is where you should start and finish ... and start again. Praise for the First Edition of the Shingo Prize Winning International Bestseller. . . ... an excellent review of one of the most common implementation issues in a lean transformation -- the essential day to day work practices of team leaders/supervisors/value stream managers that enable the lean system. -- George Koenigsaecker, President, Lean Investments, LLC . . . reprinted seven times The purpose of lean systems is to make problems glaringly obvious. If implementation does not include standard leadership and cultural support systems to constantly address problems, the point of the system is missed. Many books address lean tools and initial conversion, but if you want the system to stick, read David's book. --Robert (Doc) Hall, Editor-In-Chief, Target, Association for Manufacturing Excellence . . . now being translated into Russian, Thai, and Chinese... Mann's book is an excellent start toward Lean Leadership as 'process-dependent' rather than 'person-dependent' in style. --Ross E. Robson, Executive Director, Shingo Prize for Excellence in Manufacturing Now empowered with five more years of accumulated knowledge and experience, David Mann’s seminal work: Offers new insights on applications of lean management in administrative, technical, and professional environments Provides new guidance on how to begin implementing lean management in discrete manufacturing, office, and process manufacturing environments. Details specifics on how to engage executives through gemba walks* Shows the difference between measuring improvement through results and through processes Adds new case studies throughout Expands the lean management assessment based on actual use, and now offers up two separate versions (both available online) one for manufacturing and one for administrative, technical, and professional settings *In a gemba walk, a teacher, or sensei, and student walk the production floor. The teacher asks the student to tell what he or she sees and, depending on the answer, asks more questions to stimulate the student to think differently about what is in front of him or her. This includes learning to see what is not there...Gemba walks often include assignments to act on what the student has come to see. ...
Measuring productivity is often considered a difficult task for industries in the services sectors. This book offers a solution in the form of the 8M approach -- Management, Manpower, Method, Money, Market, Make, Material and Message. This 8M framework is used to analyze the many facets of productivity and make pertinent solutions and suggestions to lift productivity in enterprises, especially those in the retail and food services sectors. This book consists of 10 chapters. Each chapter is an in-depth study of a specific measure, be it a technological system, a manpower strategy or a marketing program to improve the performance and productivity of small and medium enterprises (SMEs) in the retail and food services sectors in Singapore. Technology-driven solutions are the highlight of this book. Every study presented involves field work in terms of surveys, interviews or focus group discussions with stakeholders. The findings of the studies lead to policy recommendations and suggestions for improving the productivity performance of SMEs in the retail and food services sectors. Contents: About the AuthorAcknowledgementsForewordPrefaceIntroductionThe Use of Lean Management Principle and Practices for Productivity Improvement in the Retail and Food Services Sectors of SingaporeUse of Self-service Technology in Supermarkets: Case Study of a Supermarket and Consumer ResponsesSeeking Productivity Improvement with Self Service Technology (SST) in the F&B Sector: Case Study of Six Restaurants and a Consumer SurveyIntegrating the Supply Chain with RFID: A Study on Boosting Productivity in the Retail and F&B SectorsThe Role of Shared Services in Improving Productivity in the Food Services Sector3D Printing as a Means of Improving ProductivityM-commerce as a Strategy to Increase Productivity in Singapore Effectiveness of Cash Management Technologies and Cashless Payments in Retail and Food Services SectorsAdopting Job Redesign Principles to Transform Business Operations and Raise Productivity in the Retail and Food Services SectorsEffectiveness of Loyalty Cards in Improving Business Performance and Productivity: An Appraisal in the Retail and F&B Industry of SingaporeConcluding RemarksReferences Readership: Policy makers in public sectors; bosses and executives of small and medium enterprises (SMEs), general readers interested in productivity in Singapore. Keywords: Productivity;Technology;Manpower;Marketing;RFID; Job Redesign;3D Printing;SingaporeReview: Key Features: Use of the 8 M framework in diagnosing, analysis and provision of solution to productivity problemsIn-depth studies supported by surveys and/ or case studies in each of the chapterEach chapter is self-contained, easy to read and jargon-free. Where possible, experience in other countries are included to provide comparison and appreciation of situation in Singapore
Although Lean and Six Sigma appear to be quite different, when used together they have shown to deliver unprecedented improvements to quality and profitability. The Lean Six Sigma Black Belt Handbook: Tools and Methods for Process Acceleration explains how to integrate these seemingly dissimilar approaches to increase production speed while decreasing variations and costs in your organization. Presenting problem-solving tools you can use to immediately determine the sources of the problems in your organization, the book is based on a recent survey that analyzed Six Sigma tools to determine which are the most beneficial. Although it focuses on the most commonly used tools, it also includes coverage of those used a minimum of two times on every five Six Sigma projects. Filled with diagrams of the tools you’ll need, the book supplies a comprehensive framework to help you for organize and process the vast amount of information currently available about Lean, quality management, and continuous improvement process applications. It begins with an overview of Six Sigma, followed by little-known tips for using Lean Six Sigma (LSS) effectively. It examines the LSS quality system, its supporting organization, and the different roles involved. Identifying the theories required to support a contemporary Lean system, the book describes the new skills and technologies that you need to master to be certified at the Lean Six Sigma Black Belt (LSSBB) level. It also covers the advanced non-statistical and statistical tools that are new to the LSSBB body of knowledge. Presenting time-tested insights of a distinguished group of authors, the book provides the understanding required to select the solutions that best fit your organization's aim and culture. It also includes exercises, worksheets, and templates you can easily customize to create your own handbook for continuous process improvement. Designed to make the methodologies you choose easy to follow, the book will help Black Belts and Senseis better engage their employees, as well as provide an integrated and visual process management structure for reporting and sustaining continuous improvement breakthroughs and initiatives.
لعل الاراء الواردة فى الصفحات التالية لت تؤلف " بعد " بما يكفى لتحوز تأييدا عاما : فاعتياد عد اعتبار شئ ما " خاطئاً" وقتا طويلا يعطيه مظهرا زائفا من " الصحة " ويثير فى بداية الامر احتجاجا شديدا دفاعا عن الاعاف والعادات . ولكن سرعات ما تهدأ الجبلة اذ الوقت كفيل بأن يهدى الى الصواب اناسا اكثر ممن يهديهم العقل .
تعد رواية "المسخ" للكاتب "فرانز كافكا" من نوعية الروايات التي يجب أن تتعب نفسك وتجتهد لتلحظ جمالها، وهي رواية أسلوبها رائع وعميقة المعاني، ولا شك أن القصة وا?حداث غريبة جدا، وتبدو سوريالية الى حد بعيد، لكنها واقعية، ومن أحداث الراوية: (تخيل أن تستيقظ من النوم، لتجد نفسك و قد تحولت إلى حشرة، بهذه الطريقة يفتتح كافكا روايته المسخ، غريغور سامسا، بطل الرواية، يستيقظ في أحد ا?يام ليكتشف تحوله إلى حشرة، هذه الحشرة غير محددة النوع، تحمل صفات الصرصار والخنفساء، يعمل غريغور كبائع متجول، مما يجعله مصدر دخل ?سرته و العائل الوحيد بعد مرض والدته، و توقف والده عن العمل، و محاولة غريغور تسديد ديون والده المريضة بالربو، إضافة إلى أخته اللماحة المقربة. يستيقظ غريغور داخل حجرته المقفلة ا?بواب-حسب عادته في إغلاق غرفته ليلا ويلاحظ من طريقة تمدده ومظهر أعضائه أنه قد تحول إلى حشرة، تتوالى ا?حداث في الرواية، لتصف وضع غريغور داخل غرفته وغربته داخل عائلته، و شفقة هذه العائلة عليه، ثم تقززها ورغبتها في الخلاص منه بهيئته المقززة، لتأتي النهاية متوقعة وصادمة في الوقت نفس..).
Issues in Pharmacology, Pharmacy, Drug Research, and Drug Innovation: 2011 Edition is a ScholarlyEditions™ eBook that delivers timely, authoritative, and comprehensive information about Pharmacology, Pharmacy, Drug Research, and Drug Innovation. The editors have built Issues in Pharmacology, Pharmacy, Drug Research, and Drug Innovation: 2011 Edition on the vast information databases of ScholarlyNews.™ You can expect the information about Pharmacology, Pharmacy, Drug Research, and Drug Innovation in this eBook to be deeper than what you can access anywhere else, as well as consistently reliable, authoritative, informed, and relevant. The content of Issues in Pharmacology, Pharmacy, Drug Research, and Drug Innovation: 2011 Edition has been produced by the world’s leading scientists, engineers, analysts, research institutions, and companies. All of the content is from peer-reviewed sources, and all of it is written, assembled, and edited by the editors at ScholarlyEditions™ and available exclusively from us. You now have a source you can cite with authority, confidence, and credibility. More information is available at http://www.ScholarlyEditions.com/.