Fierce Conversations is a way of conducting business. An attitude. A way of life. Communications expert Susan Scott maintains that a single conversation can change the trajectory of a career, marriage or life. Whether these are conversations with yourself, partner, colleagues, customers, family or friends, Fierce Conversations shows you how to have conversations that count. Scott reveals how to: *Overcome the barriers to meaningful conversations *Express who you are and what you believe *Confront tough issues with courage, confidence and sensitivity *Overcome fear to get to the heart of the problem *Inspire followers, attract believers and build visions that become reality *Bring about real change through talking *Encourage others to reveal their true opinions Packed with exercises and questionnaires to help you have the best conversations possible, Fierce Conversations will revolutionise the way you communicate.
Representing the author’s year-long odyssey through 120 business books and contemporary business thinking, this guide is a launchpad for conversation, engagement, fresh thinking, and extracting insights. Centered around 10 key themes--including ethics, leadership, motivation, and innovation--the book provides ideas that can be applied to any business. Positing that no author has a monopoly on business truths, this exploration provokes a healthy debate about the role and value of business books and simultaneously serves as a toolbox from which readers can extract insights about current business thinking.
This research-based sequel to Leading Professional Learning Communities focuses on the practical process of implementing, improving, and sustaining PLCs. Appropriate for groups at all stages of PLC development, this field book helps educators improve PLC operations by facilitating individual and group development and growth. The authors provide learning opportunities that generate conversations about adult learning and contribute to supportive conditions that strengthen teacher quality and raise student outcomes.
The ability to sell yourself and your ideas may be the most essential skill for achieving business success. Even so, society demeans selling and salespeople, perpetuating stereotypes that make us cringe. In "Selling with Soul," author Sharon V. Parker attacks those attitudes head-on and explodes the myths about salespeople being unprofessional and driven by self-interest. "Selling with Soul" counters many of the negative notions of selling by explaining why it is an honorable profession that creates value for all when it is done with empathy for the customer and a firm commitment to principles. Parker helps you learn the skills and attitudes that result in successful sales careers, and she shares the lessons that can result in a successful, balanced life-lessons she learned during a twenty-six-year career in sales. In this, the second version of "Selling with Soul," Parker includes a review of sales basics, updated with how people buy today. She also shares ideas for finding and keeping new business, and she presents lessons in the soft skills so essential to selling with integrity and empathy: listening, conflict resolution, understanding personal styles, dealing with temptations and compromise, and creating a life consistent with your values. "Selling with Soul" helps heal the split between job and spirit. It shows how problem-solving, creating value, and treating others with empathy and integrity are the keys to selling-and living-with soul.
New York Times Bestseller How women can make it to the top by adopting the new rules ofleadership Women hold just 11 percent of the most senior-level leadershippositions in U.S. Corporations—a number that hasn't changedin over 30 years. How can women break through? Break Your OwnRules distills the six faulty assumptions (or "rules") mostwomen follow that get in the way—then delivers thecorrelating new rules that promise to clear that path. For example,the old rule of "Focus on Others" must be replaced by "Take CenterStage," "Hard Work Will Get You There" must yield to "BePolitically Savvy." "Play It Safe" must give way to "Play to Win.""Ask Permission" must be replaced by "Proceed UntilApprehended." Features the results of over 1,700 interviews with executivesin Fortune 1000 companies, as well as the authors' new research andongoing work with over 5,000 professional women Showcases previously-untold stories from high profile womenincluding Ann Moore (CEO, Time Inc.), Susan Ivey (CEO, ReynoldsAmerican), Cathy Bessant (Global Executive for Technology andOperations for Bank of America), Lynn Ford (CEO, ING Solutions),and more Reveals what it really takes for any woman to succeed at thehighest levels Foreword by Sharon Allen, Chairman of Deloitte This hands-on guide is for women who are ready to transformtheir assumptions and join the senior ranks of Americanbusiness.
Community economic development (CED) is an increasingly essential factor in the revitalization of low- to moderate-income communities. This cutting-edge text explores the intersection of CED and social work practice, which both focus on the well-being of indigent communities and the empowerment of individuals and the communities in which they live. This unique textbook emphasizes a holistic approach to community building that combines business and real-estate development with a focus on stimulating family self-reliance and community empowerment. The result is an innovative approach to rehabilitating communities in decline while preserving resident demographics. The authors delve deep into the social, political, human, and financial capital involved in effecting change and how race and regional issues can complicate approaches and outcomes. Throughout, they integrate case examples to illustrate their strategies and conclude with a consideration of the critical role social workers can play in developing CED's next phase.
Use "Assertive Intervention" techniques to help difficult teachers become positive and energetic professionals! Managing difficult teachers effectively may be a principal’s most pressing challenge. In this research-based text, you will discover approaches that prove how even the most difficult teachers can become successful professionals. This indispensable handbook introduces Assertive Intervention techniques and shows principals how to improve daily interactions with troubled teachers. These strategies show how to: Confront difficult teachers calmly and confidently Conduct an Assertive Intervention Improve interactions with troublesome teachers Build a positive school culture
From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today. · “Provide anonymous feedback.” · “Hire smart people.” · “Hold people accountable.” These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan Scott. In fact, these mantras — despite being long-accepted and adopted by business leaders everywhere — are completely wrongheaded. Worse, they are costing companies billions of dollars, driving away valuable employees and profitable customers, limiting performance, and stalling careers. Yet they are so deeply ingrained in organizational cultures that no one has questioned them. Until now. In Fierce Leadership, Scott teaches us how to spot the worst “best” practices in our organizations using a technique she calls “squid eye”–the ability to see the “tells” or signs that we have fallen prey to disastrous behaviors by knowing what to look for. Only then, she says, can we apply the antidote.. Informed by over a decade of conversations with Fortune 500 executives, this book is that antidote. With fierce new approaches to everything from employee feedback to corporate diversity to customer relations, Scott offers fresh and surprising alternatives to six of the so-called “best” practices permeating today’s businesses. This refreshingly candid book is a must-read for any manager or leader at any level who is ready to take a long hard look at what trouble might be lurking in their organization - and do something about it.