The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
The Stationery Office annual catalogue 2012 provides a comprehensive source of bibliographic information on over 4200 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in the year.
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Business & Economics by OGC - Office of Government Commerce
The Service Operation Pocketbook is a handy reference guide to the core Service Operation publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.
The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered
This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
The business customer's self-help guide to getting the right IT services, on the right terms - without IT hassles, and without overpaying! • •Empowers executives to deal effectively with CIOs, internal IT management, and external IT suppliers, negotiate the best service value, and make sure they're getting the quality and ROI they expect. •By ITIL architect Sharon Taylor - admired worldwide as 'the Queen of IT Service Management'! •Shows how to leverage standard ITSM practices without ever losing focus on the business. Service Intelligence shows business customers how to get the IT services they want and need - on their terms, without IT hassles. World-renowned IT Service Management pioneer and ITIL architect Sharon Taylor explains ITSM from a true business point of view, empowering business executives to negotiate IT services more effectively, and make sure they're getting the value and ROI they're paying for. Taylor cuts through the jargon typically associated with ITSM, helping managers drive value from ITSM practices without requiring them to become highly technical or take their eyes off the business. She demonstrates how executives can use ITSM to get what they want without ever becoming captive to the capabilities and knowledge limitations of their internal or external IT providers. Coverage includes: • •What excellent IT service looks like - and how to know if you're getting it. •How to pick the right IT service providers and services -and avoid paying for services you don't need. •How to negotiate the best value without shortchanging yourself, and make sure you're actually receiving what you've paid for. •Expert tips, tools, and wisdom for applying proven IT Service Management best practices in your business.
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.