Key Element Guide ITIL Service Transition [pack Of 10]

Author: Stuart Rance,Great Britain: Cabinet Office

Publisher: TSO

ISBN: 9780113313679

Category:

Page: 104

View: 5876

The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

Key Element Guide ITIL Service Operation [pack Of 10]

Author: Randy Steinberg

Publisher: TSO

ISBN: 9780113313686

Category:

Page: 112

View: 4147

The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
Computers

Key Element Guide ITIL Service Design

Author: Lou Hunnebeck,Great Britain: Cabinet Office

Publisher: It Infrastructure Library

ISBN: 9780113313617

Category: Computers

Page: 129

View: 1963

The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes

ITIL Service Operation

[German Translation]

Author: Great Britain: Cabinet Office,Randy Steinberg

Publisher: N.A

ISBN: 9780113314034

Category:

Page: 417

View: 9415

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
Business & Economics

Continual service improvement

Author: N.A

Publisher: The Stationery Office

ISBN: 0113310498

Category: Business & Economics

Page: 221

View: 4338

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Computers

ITIL Intermediate Certification Companion Study Guide

Intermediate ITIL Service Capability Exams

Author: Helen Morris,Liz Gallacher

Publisher: John Wiley & Sons

ISBN: 1119012260

Category: Computers

Page: 720

View: 5980

The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.
Computers

ITIL Foundation Exam Study Guide

Author: Liz Gallacher,Helen Morris

Publisher: John Wiley & Sons

ISBN: 1119943647

Category: Computers

Page: 408

View: 1267

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Business & Economics

Service operation

Author: N.A

Publisher: The Stationery Office

ISBN: 0113310463

Category: Business & Economics

Page: 263

View: 1946

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Business & Economics

ITIL Service Strategy

Author: Great Britain. Cabinet Office,Great Britain. Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780113313044

Category: Business & Economics

Page: 483

View: 6939

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Key Element Guide Suite

Author: Great Britain: Cabinet Office

Publisher: TSO

ISBN: 9780113313709

Category:

Page: 614

View: 4557

Written by the original authoring team for the ITIL 2011 manuals, these Key Element Guides provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of each the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle
Business & Economics

Agile Project and Service Management

Delivering IT Services Using ITIL, PRINCE2 and DSDM Atern

Author: Stationery Office,Great Britain. Office of Government Commerce

Publisher: The Stationery Office

ISBN: 9780113310975

Category: Business & Economics

Page: 198

View: 6955

The failure effectively to sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on an organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to change. Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change. Understanding and employing ITIL, PRINCE2, and DSDM together can provide the potential for a well run infrastructure which is responsive to change and will not halt progress. This publication offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and provides an overview of all three approaches, and describes the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.
Business & Economics

Key Element Guide Service Operation

Author: OGC - Office of Government Commerce

Publisher: N.A

ISBN: 9780113310739

Category: Business & Economics

Page: 64

View: 8804

The Service Operation Pocketbook is a handy reference guide to the core Service Operation publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.

ITIL Service Lifecycle Publication Suite

[German Translation]

Author: Great Britain: Cabinet Office

Publisher: N.A

ISBN: 9780113314072

Category:

Page: N.A

View: 2750

This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions

Operational Support and Analysis

ITIL Intermediate Capability Handbook, [pack of 10 Copies]

Author: Stationery Office,Alison Cartlidge

Publisher: N.A

ISBN: 9780113314300

Category:

Page: N.A

View: 424

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available
Business & Economics

Software Asset Management

Author: N.A

Publisher: The Stationery Office

ISBN: 9780113309436

Category: Business & Economics

Page: 146

View: 1717

Software asset management relates to the infrastructure and processes required for the effective management, control and protection of software assets within an organisation, throughout all lifecycle stages. These guidelines explain the key issues involved in software asset management based on industry best practices, and can be tailored to suit any organisation, regardless of size.
Electronic books

ITIL Foundation Essentials

The exam facts you need

Author: Claire Agutter

Publisher: IT Governance Publishing

ISBN: 1849284008

Category: Electronic books

Page: 140

View: 7970

ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.
Business & Economics

Introduction to the ITIL Service Lifecycle

Author: Office of Government Commerce

Publisher: The Stationery Office

ISBN: 9780113311316

Category: Business & Economics

Page: 238

View: 1389

This official introduction is a gateway to ITIL. it explains the basic concept of it Service Management (ITSM) And The place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. it also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

ITIL Foundation Handbook

[Japanese Translation of ITIL Foundation Handbook]

Author: itSMF Foundation,Claire Agutter

Publisher: N.A

ISBN: 9780113314607

Category:

Page: 276

View: 6470

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Business & Economics

ITIL Service Design

Author: Great Britain. Cabinet Office

Publisher: Stationery Office/Tso

ISBN: 9780113313051

Category: Business & Economics

Page: 442

View: 9293

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
Technology & Engineering

Fundamentals of EMS, NMS and OSS/BSS

Author: Jithesh Sathyan

Publisher: CRC Press

ISBN: 1420085743

Category: Technology & Engineering

Page: 588

View: 7907

In this era where data and voice services are available at a push of a button, service providers have virtually limitless options for reaching their customers with value-added services. The changes in services and underlying networks that this always-on culture creates make it essential for service providers to understand the evolving business logic and appropriate support systems for service delivery, billing, and revenue assurance. Supplying an end-to-end understanding of telecom management layers, Fundamentals of EMS, NMS and OSS/BSS is a complete guide to telecom resource and service management basics. Divided into four sections: Element Management System, Network Management System, Operation/Business Support Systems, and Implementation Guidelines, the book examines standards, best practices, and the industries developing these systems. Each section starts with basics, details how the system fits into the telecom management framework, and concludes by introducing more complex concepts. From the initial efforts in managing elements to the latest management standards, the text: Covers the basics of network management, including legacy systems, management protocols, and popular products Deals with OSS/BSS—covering processes, applications, and interfaces in the service/business management layers Includes implementation guidelines for developing customized management solutions The book includes chapters devoted to popular market products and contains case studies that illustrate real-life implementations as well as the interaction between management layers. Complete with detailed references and lists of web resources to keep you current, this valuable resource supplies you with the fundamental understanding and the tools required to begin developing telecom management solutions tailored to your customer’s needs.