Research Methods in Service Innovation

Author: Flemming Sørensen,Francesco Lapenta

Publisher: Edward Elgar Publishing

ISBN: 1785364863

Category:

Page: 256

View: 8802

Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation.
Business & Economics

Services, Experiences and Innovation

Integrating and Extending Research

Author: Ada Scupola,Lars Fuglsang

Publisher: Edward Elgar Publishing

ISBN: 1788114302

Category: Business & Economics

Page: 360

View: 8144

Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research.
Business & Economics

Innovations in Services Marketing and Management: Strategies for Emerging Economies

Strategies for Emerging Economies

Author: Goyal, Anita

Publisher: IGI Global

ISBN: 1466646721

Category: Business & Economics

Page: 331

View: 6407

Modern corporations face a variety of challenges and opportunities in the field of sustainable development. Properly managing assets and maintaining effective relationships with customers are crucial considerations in successful businesses. Innovations in Services Marketing and Management: Strategies for Emerging Economies presents insights into marketing strategies and tactical perspectives in both large and small enterprises. The chapters in this book explore case studies, contemporary research, and theoretical frameworks in effective business management, providing students, academicians, researchers, and managers with the resources and insight necessary to identify key trends in emerging economies and build the next generation of innovative services.
Technology & Engineering

The Handbook of Service Innovation

Author: Renu Agarwal,Willem Selen,Göran Roos,Roy Green

Publisher: Springer

ISBN: 144716590X

Category: Technology & Engineering

Page: 842

View: 935

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.
Business & Economics

Service Systems Implementation

Author: Haluk Demirkan,James C. Spohrer,Vikas Krishna

Publisher: Springer Science & Business Media

ISBN: 9781441979049

Category: Business & Economics

Page: 310

View: 1388

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Business & Economics

Innovation in the High-Tech Economy

Author: Pang Chuan,Vasil Khachidze,Ivan K.W. Lai,Yide Liu,Sohail Siddiqui,Tim Wang

Publisher: Springer Science & Business Media

ISBN: 3642415857

Category: Business & Economics

Page: 153

View: 4452

This book constitutes the proceedings of the First International Conference on Management Science and Engineering: Innovation and High-tech Services, ICMSE 2013, held in Macau, in June 2013. The papers are contributed by innovative researchers, engineers and practitioners in the field of management science, information system, finance, economics and accounting and offer a platform for exchanging the latest research findings in the field of management science and management innovation, for looking forward to the future trends in the management science and management innovation field in the 21st century, and to promote management modernization and high-tech innovation services.
Business & Economics

The Handbook of Service Industries

Author: J. R. Bryson,P. W. Daniels

Publisher: Edward Elgar Publishing

ISBN: 9781847205261

Category: Business & Economics

Page: 504

View: 2825

'It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential value to be gained from these collected works is great.' – James E. Pratt, Growth and Change Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of current critical thinking about the role of service activities in urban and regional development and the important research agendas that remain to be addressed. Drawing on both theory and case studies, the contributors are international experts who have written original and stimulating chapters from a number of different disciplinary perspectives. Each chapter seeks to raise awareness of, and to provoke debates about, the opportunities and challenges presented by the shift to service employment. Providing a truly interdisciplinary analysis, The Handbook of Service Industries will be invaluable to scholars specializing in services research, as well as students and researchers in the areas of economics, geography, business and management, sociology, public policy and planning. The policy-making community will also find the Handbook a relevant and useful resource.
Business & Economics

The Science of Service Systems

Author: Haluk Demirkan,James C. Spohrer,Vikas Krishna

Publisher: Springer Science & Business Media

ISBN: 9781441982704

Category: Business & Economics

Page: 360

View: 1425

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Business & Economics

Exploring Services Science

4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013, Proceedings

Author: João Falcão e Cunha,Mehdi Snene,Henriqueta Nóvoa

Publisher: Springer

ISBN: 3642363563

Category: Business & Economics

Page: 343

View: 7591

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.
Business & Economics

Hidden Innovation

Policy, Industry and the Creative Sector

Author: Stuart Cunningham

Publisher: University of Queensland Press(Australia)

ISBN: 0702250988

Category: Business & Economics

Page: 256

View: 9299

Because of the divergence in world views and methods between scientists and the creative sector, innovation systems and policies have focused for decades on science, engineering, technology, and medicine. The humanities, arts, and social sciences have had their contributions hidden from research agendas, policy and program initiatives, and the public mind. But structural changes to advanced economies and societies have brought service industries and the creative sector to greater prominence as key contributors to innovation. Hidden Innovation peels back the veil, tracing the way innovation occurs through new forms of screen production enabled by social media platforms as well as in public broadcasting. It shows that creative workers are contributing fresh ideas across the economy, and traces how policies are beginning to catch up with the changing social and economic realities, on a global level. Hidden Innovations argues that the innovation framework offers the best opportunity in decades to reassess the case for the public role of the humanities, particularly the media and cultural and communication studies.

Economic Surveys and Data Analysis CIRET Conference Proceedings, Paris 2000

CIRET Conference Proceedings, Paris 2000

Author: OECD

Publisher: OECD Publishing

ISBN: 9264099077

Category:

Page: 388

View: 7947

This book presents the proceedings of the 25th CIRET Conference, entitled "Business Surveys and Empirical Analysis of Economic and Social Survey Data" was hosted by OECD and INSEE in Paris, France in 2000.
Business & Economics

Managing the Service Economy: Prospects and Problems

Author: Robert P. Inman

Publisher: Cambridge University Press

ISBN: 9780521378581

Category: Business & Economics

Page: 336

View: 4786

These essays discuss the service sector and causes, problems and prospects of replacing the manufacturing business.
Business & Economics

Exploring Knowledge-Intensive Business Services

Knowledge Management Strategies

Author: Roberto Grandinetti,Barbara Di Bernardo

Publisher: Springer

ISBN: 1137008423

Category: Business & Economics

Page: 277

View: 5091

Provides an updated view of knowledge management strategies of knowledge-intensive business services (KIBS) by focusing on how those firms manage innovation in their value chains and at the territorial level. Offers an original analysis of key processes of KIBS, specializing in design, professional firms and information technology.
Business & Economics

Social Innovation

Blurring Boundaries to Reconfigure Markets

Author: A. Nicholls,A. Murdock

Publisher: Springer

ISBN: 0230367097

Category: Business & Economics

Page: 302

View: 2588

Focusing on social innovation broadly conceived in the context of social entrepreneurship and social enterprise in their global context this book is organised to address three of the most important themes in social innovation: strategies and logics, performance measurement and governance, and finally, sustainability and the environment.
Education

eSourcing Capability Model for Client Organizations - eSCM-CL

Author: Bill Hefley,Ethel A. Loesche

Publisher: Van Haren

ISBN: 9087535600

Category: Education

Page: 450

View: 2125

Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Business & Economics

Best Practices and New Perspectives in Service Science and Management

Author: Ordóñez de Pablos, Patricia

Publisher: IGI Global

ISBN: 1466638958

Category: Business & Economics

Page: 418

View: 3775

Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.
Education

Research, Actionable Knowledge, and Social Change

Reclaiming Social Responsibility Through Research Partnerships

Author: Edward P. St. John

Publisher: Stylus Publishing, LLC

ISBN: 1579227376

Category: Education

Page: 276

View: 9335

A professional text written for social science researchers and practitioners, Research, Actionable Knowledge and Social Change provides strategies and frameworks for using social science research to engage in critical social and educational problem solving. Combining the best practices of critical analysis and traditional research methods, this professional text offers guidance for using the Action Inquiry Model (AIM), a transformative model that explains how to successfully conduct action-oriented research in a multitude of professional service organizations. The aim of the text is to encourage a new generation of research-based partnerships reforms that promote equity and access for underserved populations. Topics discussed include: • The historical precedents for universities engaged in social change • The limitations of current social science theory and methods • The critical-empirical approach to social research • The issues relating to social justice within the policy decision process • The use of social research to integrate an emphasis of social justice into economic and policy decision making Research, Actionable Knowledge and Social Change does not propose different foundations for social research, but rather argues that it is necessary to reconsider how to work with theory and research methods to inform change. This text can also be used by students enrolled in graduate and Ed.D/Ph.D Higher Education Leadership programs and graduate programs across professional fields including K-12, public administration, sociology, health, cultural studies, organizational development and organizational theory. It further offers students guidance for research design and dissertation research.
Business & Economics

Marketing, Technology and Customer Commitment in the New Economy

Proceedings of the 2005 Academy of Marketing Science (AMS) Annual Conference

Author: Harlan E. Spotts

Publisher: Springer

ISBN: 3319117793

Category: Business & Economics

Page: 306

View: 771

​This volume includes the full proceedings from the 2005 Academy of Marketing Science (AMS) Annual Conference held in Tampa, Florida, entitled Marketing, Technology and Customer Commitment in the New Economy. It include papers aimed to create awareness of the issues, trends, and advances associated with current global marketing challenges. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.​