This is the first comprehensive Operations Manager 2012 technical resource for every IT implementer and administrator. Building on their bestselling OpsMgr 2007 book, three Microsoft System Center Cloud and Data Center Management MVPs thoroughly illuminate major improvements in Microsoft’s newest version–including new enhancements just added in Service Pack 1. You’ll find all the information you need to efficiently manage cloud and datacenter applications and services in even the most complex environment. The authors provide up-to-date best practices for planning, installation, migration, configuration, administration, security, compliance, dashboards, forecasting, backup/recovery, management packs, monitoring including .NET monitoring, PowerShell automation, and much more. Drawing on decades of enterprise and service provider experience, they also offer indispensable insights for integrating with your existing Microsoft and third-party infrastructure. Detailed information on how to… Plan and execute a smooth OpsMgr 2012 deployment or migration Move toward application-centered management in complex environments Secure OpsMgr 2012, and assure compliance through Audit Collection Services Implement dashboards, identify trends, and improve forecasting Maintain and protect each of your OpsMgr 2012 databases Monitor virtually any application, environment, or device: client-based, .NET, distributed, networked, agentless, or agent-managed Use synthetic transactions to monitor application performance and responsiveness Install UNIX/Linux cross-platform agents Integrate OpsMgr into virtualized environments Manage and author management packs and reports Automate key tasks with PowerShell, agents, and alerts Create scalable management clouds for service provider/multi-tenant environments Use OpsMgr 2012 Service Pack 1 with Windows Server 2012 and SQL Server 2012
Computers by Kerrie Meyler,Byron Holt,Marcus Oh,Jason Sandys,Greg Ramsey
This is the comprehensive reference and technical guide to Microsoft System Center Configuration Manager 2012. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals rapidly optimize Configuration Manager 2012 for their requirements, and then deploy and use it successfully. The authors begin by introducing Configuration Manager 2012 and its goals, and explaining how it fits into the broader System Center product suite. Next, they fully address planning, design, and implementation. Finally, they systematically cover each of Configuration Manager 2012's most important feature sets, addressing issues ranging from configuration management to software distribution. Readers will learn how to use Configuration Manager 2012's user-centric capabilities to provide anytime/anywhere services and software, and to strengthen both control and compliance. The first book on Configuration Manager 2012, System Center Configuration Manager 2012 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.
Presents a guide to the newest version of Microsoft System Center, providing instructions and tips on asset management, security reporting, and data protection within managed environments for data centers and cloud environments.
Computers by Kerrie Meyler,Pete Zerger,Marcus Oh,Anders Bengtsson,Kurt Van Hoecke
Author: Kerrie Meyler,Pete Zerger,Marcus Oh,Anders Bengtsson,Kurt Van Hoecke
Publisher: Sams Publishing
Using System Center 2012 Orchestrator, you can capture and document processes across your entire IT organization, establishing the automation you need to deliver advanced cloud services and self-adjusting computing resources. Authored by five leading System Center experts, this comprehensive reference and technical guide brings together all the knowledge you’ll need to architect, install, implement, integrate, and maximize the value of your own Orchestrator solutions. The authors introduce current best practices based on large-scale enterprise implementations they’ve personally led or participated in. This up-to-date guide shows how to apply Orchestrator’s major improvements to implement IT process automation in any environment, including private clouds. You’ll start with context: what Orchestrator does, how it has evolved, how it works, and essential architecture and design techniques. Next, the authors help you make crucial up-front decisions about activities, runbooks, security, and administration. Finally, you’ll find expert guidance for integrating Orchestrator with the rest of System Center and with Windows Azure cloud services—including advanced automated workflows that encompass both data center and cloud. Detailed information on how to… • Understand System Center 2012 Orchestrator’s capabilities, evolution, architecture, and design, including SP1 improvements and R2 • Successfully install System Center 2012 Orchestrator and migrate smoothly from Opalis Integration Server 6.3 • Take full advantage of Orchestrator’s advanced new runbook automation capabilities • Configure activities associated with runbook control, systems, scheduling, monitoring, files, email, notification, and data handling • Design runbooks for fault tolerance and optimal performance • Enforce strong security using roles, permissions, and auditing • Deliver integration capabilities for Operations Manager, Service Manager, Configuration Manager, Virtual Machine Manager, and Data Protection Manager • Automate end-to-end data center/ cloud workflows with integration packs and PowerShell • Create your own integration packs with Orchestrator Integration Toolkit (OIT.SDK) • Support Orchestrator 2012, troubleshoot problems, and discover the best web and third-party resources
Computers by Bob Cornelissen,Paul Keely,Kevin Greene,Ivan Hadzhiyski,Sam Allen,Telmo Sampaio
Author: Bob Cornelissen,Paul Keely,Kevin Greene,Ivan Hadzhiyski,Sam Allen,Telmo Sampaio
Publisher: John Wiley & Sons
An essential guide on the latest version of Microsoft's server management tool Microsoft's powerful Mastering System Center 2012 Operations Manager introduces many exciting new and enhanced feature sets that allow for large-scale management of mission-critical servers. This comprehensive guide provides invaluable coverage to help organizations monitor their environments across computers, network, and storage infrastructures while maintaining efficient and effective service levels across their applications. Provides intermediate and advanced coverage of all aspects of Systems Center 2012 Operations Manager, including designing, planning, deploying, managing, maintaining, and scripting Operations Manager Offers a hands-on approach by providing many real-world scenarios to show you how to use the tool in various contexts Anchors conceptual explanations in practical application Mastering System Center 2012 Operations Manager clearly shows you how this powerful server management tool can best be used to serve your organization's needs.
Computers by Kerrie Meyler,Alexandre Verkinderen,Anders Bengtsson,Patrik Sundqvist,David Pultorak
System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this powerful product. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies. This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions. • Understand Service Manager’s architecture and components • Discover how Service Manager supports ITIL and MOF processes • Accurately scope and specify your implementation to reflect organizational needs • Plan to provide redundancy, ensure scalability, and support virtualization • Design, deploy, and maintain Service Manager with security in mind • Use Service Manager’s consoles and portals to provide the right resources to each user • Create complete service maps with Service Manager’s business services • Fully automate incident management and ticketing • Implement best processes for identifying and addressing root causes of problems • Systematically manage the life cycle of changes • Use Service Manager to strengthen governance, risk management, and compliance • Customize Service Manager’s data layer, workflows, and presentation layer • Use management packs to simplify service desk customization • Make the most of Service Manager’s reporting and dashboards
Computers by Kerrie Meyler,Kurt Van Hoecke,Samuel Erskine,Steve Buchanan
Author: Kerrie Meyler,Kurt Van Hoecke,Samuel Erskine,Steve Buchanan
Publisher: Sams Publishing
This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. • Leverage MOF and ITIL processes built into System Center 2012 Service Manager • Plan and design your Service Manager deployment • Install Service Manager or upgrade from earlier versions • Efficiently administer work and configuration items • Use connectors to integrate with Active Directory, Exchange, and System Center components • Create service maps • Enable end user access through Service Manager’s self-service portal • Implement incident, problem, change, and release management • Utilize workflows to automate key support processes • Create service level agreements with calendars, metrics, and objectives • Provide quick access to a standardized catalog of services • Use notification to ensure that Service Manager items are promptly addressed • Secure Service Manager and its data warehouse/reporting platform • Perform maintenance, backup, and recovery • Manage Service Manager performance • Customize Service Manager
Microsoft System Center Configuration Manager’s SQL Server database contains valuable information about your users, computers, hardware, operating systems, applications, compliance status, and much more. Microsoft has provided excellent tools for extracting this information in meaningful ways, including SQL Server Reporting Services (SSRS) and SQL Server Data Tools Business Intelligence (SSDT-BI). System Center Configuration Manager Reporting Unleashed shows you how to make the most of these tools. World-renowned System Center reporting guru Garth Jones and his expert coauthors guide you through all facets of custom reporting with System Center. You’ll walk through installing and configuring SSRS, using SQL views to find the data you need, writing SQL queries, creating basic and advanced reports, and using role-based administration to securely deliver those reports to the correct individuals. Jones brings together reliable, comprehensive, and up-to-date System Center reporting techniques you’ll find in no other book or website. Using this guide, you can consistently retrieve the right information to solve immediate problems and quickly respond to management concerns. Detailed information on how to… • Install and configure SQL SSRS for optimal System Center reporting and easier troubleshooting • Understand the data stored in the ConfigMgr site database • Efficiently retrieve ConfigMgr data by writing SQL queries in SQL Server Management Studio • Learn best practices for developing and designing System Center reports • Create report templates, customize content with report parameters, and embed charts • Customize logos, color palettes, and other report elements for your own organization • Construct advanced drillthroughs to provide deeper understanding • Strengthen report security by integrating ConfigMgr role-based administration into SQL queries • Leverage reporting to measure KPIs and gain a better understanding of your environment • Tailor your reports to the needs of end-users or management • Foreword by Wally Mead, Principal Program Manager, Cireson The only book entirely dedicated to Configuration Manager reporting, this guide complements Meyler's System Center 2012 Configuration Manager Unleashed, offering far more in-depth coverage of reporting than the single chapter in that book. Most of the content in this new guide will be equally valuable in both System Center 2016 and 2012 environments.
This book is your most complete source for in-depth information about Microsoft System Center Configuration Manager 2007! System Center Configuration Manager 2007 Unleashed is a comprehensive guide to System Center Configuration Manager (ConfigMgr) 2007. ConfigMgr 2007 helps you manage servers and desktops, integrates SMS 2003 “feature pack” functionality, and adds new capabilities. It enables you to assess, deploy, and update servers, clients, and devices across physical, virtual, distributed, and mobile environments, including clients that connect only over the Internet. This book guides you through designing, deploying, and configuring ConfigMgr 2007 with detailed information on topics such as capacity planning, security, site design and hierarchy planning, server placement, discovery, native mode, and using Windows Server 2008. You will learn how to tackle challenges such as setting up DCM and OSD, customizing inventory, creating queries and using query results, and configuring asset intelligence. Detailed information on how to… • Understand how ConfigMgr works • Plan your ConfigMgr deployment • Manage Windows Management Instrumentation (WMI) • Architect for performance • Install or migrate to ConfigMgr 2007 with Windows 2003 or Windows 2008 • Discover and manage clients • Create and distribute packages • Understand patch and compliance management • Create queries • Use reports • Deploy operating systems • Secure ConfigMgr 2007 • Perform site maintenance • Back up ConfigMgr components
Computers by Kerrie Meyler,Gerry Hampson,Saud Al-Mishari,Greg Ramsey,Kenneth van Surksum,Michael Gottlieb Wiles
Author: Kerrie Meyler,Gerry Hampson,Saud Al-Mishari,Greg Ramsey,Kenneth van Surksum,Michael Gottlieb Wiles
Publisher: Sams Publishing
System Center Configuration Manager Current Branch provides a total systems management solution for a people-centric world. It can deploy applications to individuals using virtually any device or platform, centralizing and automating management across on-premise, service provider, and Microsoft Azure environments. In System Center Configuration Manager Current Branch Unleashed, a team of world-renowned System Center experts shows you how to make the most of this powerful toolset. The authors begin by introducing modern systems management and offering practical strategies for coherently managing today’s IT infrastructures. Drawing on their immense consulting experience, they offer expert guidance for ConfigMgr planning, architecture, and implementation. You’ll walk through efficiently performing a wide spectrum of ConfigMgr operations, from managing clients, updates, and compliance to reporting. Finally, you’ll find current best practices for administering ConfigMgr, from security to backups. Detailed information on how to: Successfully manage distributed, people-centric, cloud-focused IT environments Optimize ConfigMgr architecture, design, and deployment plans to reflect your environment Smoothly install ConfigMgr Current Branch and migrate from Configuration Manager 2012 Save time and improve efficiency by automating system management Use the console to centralize control over infrastructure, software, users, and devices Discover and manage clients running Windows, macOS, Linux, and UNIX Define, monitor, enforce, remediate, and report on all aspects of configuration compliance Deliver the right software to the right people with ConfigMgr applications and deployment types Reliably manage patches and updates, including Office 365 client updates Integrate Intune to manage on-premise and mobile devices through a single console Secure access to corporate resources from mobile devices Manage Microsoft’s enterprise antimalware platform with System Center Endpoint Protection Using this guide’s proven techniques and comprehensive reference information, you can maximize the value of ConfigMgr in your environment–no matter how complex it is or how quickly it’s changing.
Computers by Rand Morimoto,Michael Noel,Guy Yardeni,Omar Droubi,Andrew Abbate,Chris Amaris
This is the most comprehensive and realistic guide to Windows Server 2012 planning, design, prototyping, implementation, migration, administration, and support. Extensively updated, it contains unsurpassed independent and objective coverage of Windows Server 2012’s key innovations, including improved virtualization components, enhanced security tools, new web and management resources, and Windows 8 integration. Windows Server 2012 Unleashed reflects the authors’ extraordinary experience implementing Windows Server 2012 in large-scale environments since its earliest alpha releases, reaching back more than two years prior to its official launch. Microsoft MVP Rand Morimoto and his colleagues fully address every aspect of deploying and operating Windows Server 2012, including Active Directory, networking and core application services, security, migration from Windows Server 2003/2008, administration, fault tolerance, optimization, troubleshooting, and much more. Valuable for Windows professionals at all skill levels, this book will be especially indispensable for intermediate-to-advanced level professionals seeking expert, in-depth solutions. Every chapter contains tips, tricks, best practices, and lessons learned from actual deployments: practical information for using Windows Server 2012 to solve real business problems. Plan and migrate from Windows Server 2003 and 2008 Leverage powerful capabilities that are truly new in Windows Server 2012 Install Windows Server 2012 and the GUI-less Windows Server Core Upgrade to Windows Server 2012 Active Directory Utilize advanced AD capabilities including federated forests and identity management Plan and deploy network services, from DNS and DHCP to IPv6, IPAM, and IIS Protect systems and data with server-level security, transport-level security, and security policies Deliver true end-to-end secured anytime/anywhere access to remote/mobile clients Efficiently configure and manage users, sites, OUs, domains, and forests through Server Manager console Create more fault-tolerant environments with DFS, clustering, and Network Load Balancing Leverage major Hyper-V virtualization improvements in availability, redundancy, and guest support Manage Active Directory more efficiently with Active Directory Administrative Center, Best Practice Analyzer, and PowerShell scripts Systematically tune, optimize, debug, and troubleshoot Windows Server 2012
Computers by Samuel Erskine,Andreas (Mvp) Baumgarten,Beaumont Beaumont,Steven Beaumont
Author: Samuel Erskine,Andreas (Mvp) Baumgarten,Beaumont Beaumont,Steven Beaumont
Publisher: Packt Publishing Ltd
This book is written in a practical, Cookbook style with numerous chapters and recipes focusing on creating runbooks to automate mission critical and everyday administration tasks.System Center 2012 Orchestrator is for administrators who wish to simplify the process of automating systems administration tasks. This book assumes that you have a basic knowledge of Windows Server 2008 Administration, Active Directory, Network Systems, and Microsoft System Center technologies.
A beginner's guide to help you design, deploy and administer your System Center Operations Manager 2016 and 2012 R2 environmentsAbout This Book- Discover how to monitor complex IT environments with System Center Operations Manager using tips, tricks and best practice recommendations from industry experts.- Learn how to create eye-catching dashboards and reports to help deliver a tangible return on investment back to your organization.- Optimize, troubleshoot and perform disaster recovery in Operations Manager using step by step examples based on real-world scenarios.Who This Book Is ForThe target audience for this book is the IT Pro or System Administrator who wants to deploy and use System Center Operations Manager but has no previous knowledge of the product.As a 'Getting Started' book, our primary objective is to equip you with the knowledge you need to feel comfortable when working with common monitoring scenarios in OpsMgr. With this in mind, deep-diving into less-common OpsMgr features such as Audit Collection Services (ACS), Agentless Exception Monitoring (AEM) and Application Performance Monitoring (APM) has been intentionally omitted.What You Will Learn- Install a new System Center 2016 Operations Manager Management Group- Design and provision custom views to relevant support teams.- Understand how to deploy agents- Work with management packs- Monitor network devices- Model your IT services with distributed applications- Create dashboards and custom visualizations- Tune, optimize, maintain and troubleshoot System Center Operations ManagerIn DetailMost modern IT environments comprise a heterogeneous mixture of servers, network devices, virtual hypervisors, storage solutions, cross-platform operating systems and applications. All this complexity brings a requirement to deliver a centralized monitoring and reporting solution that can help IT administrators quickly identify where the problems are and how best to resolve them.Using System Center Operations Manager (OpsMgr), administrators get a full monitoring overview of the IT services they have responsibility for across the organization - along with some useful management capabilities to help them remediate any issues they've been alerted to.This book begins with an introduction to OpsMgr and its core concepts and then walks you through designing and deploying the various roles. After a chapter on exploring the consoles, you will learn how to deploy agents, work with management packs, configure network monitoring and model your IT services using distributed applications. There's a chapter dedicated to alert tuning and another that demonstrates how to visualize your IT using dashboards. The final chapters in the book discuss how to create alert subscriptions, manage reports, backup and recover OpsMgr, perform maintenance and troubleshoot common problems.Style and approachA beginner's guide that focuses on providing the practical skills required to effectively deploy and administer OpsMgr with walkthrough examples and tips on all the key concepts.
Computers by Kerrie Meyler,Gerry Hampson,Saud Al-Mishari,Greg Ramsey,Kenneth van Surksum,Michael Wiles
Author: Kerrie Meyler,Gerry Hampson,Saud Al-Mishari,Greg Ramsey,Kenneth van Surksum,Michael Wiles
Publisher: Sams Publishing
This is the comprehensive reference and technical guide to Microsoft System Center Configuration Manager Current Branch. A team of expert authors offers step-by-step, end-to-end coverage of related topics in every feature area, organised to help IT professionals rapidly optimise Configuration Manager Current Branch for their requirements, and then deploy and use it successfully. The authors begin by introducing Configuration Manager Current Branch and its goals, and explaining how it fits into the broader System Center product suite. Next, they fully address planning, design, and implementation. Finally, they systematically cover each of Configuration Manager Current Branch's most important feature sets. You'll find detailed, expert coverage of these and many other topics: Managing clients and compliance Creating and managing applications, deployment types, packages, and programs Distributing and deploying applications and packages Managing software updates Integrating Intune Hybrid Managing mobile devices Providing conditional access Protecting endpoints Querying and reporting with Configuration Manager Deploying operating systems Enforcing security and delegation Performing backup, recovery, and maintenance
Computers by Chris Amaris,Tyson Kopczynski,Rand Morimoto,Alec Minty
Author: Chris Amaris,Tyson Kopczynski,Rand Morimoto,Alec Minty
Publisher: Sams Publishing
Provides users with the information they need to leverage all of the capabilities provided in the System Center suite. • •Written by System Center experts who have implemented the entire suite of products in some of the largest enterprises in the world. •Packed with tips, tricks, shortcuts, and examples. •Only book that covers the entire System Center Suite and the interoperability of the products as a unified strategy for Microsoft systems management. Microsoft System Center Enterprise Suite Unleashed is written by System Center experts who have implemented the entire suite of products in some of the largest enterprises in the world to some of the smallest and most automated and efficient small business IT operations around. When planned, designed, and implemented properly, System Center automates tasks that help organizations improve IT efficiencies, improve proactive systems management, and decreases overall costs of operations. It will cover the planning, design, implementation, integration, administration, and best practice support of the entire System Center suite. Being a 'suite' book, each chapter will not only cover the components within the product, but how the product links and integrates with the other System Center products to produce a highly efficient managed environment.
The #1 WPF Book--Now Updated for WPF 4.5! Thorough, authoritative coverage, practical examples, clear writing, and full-color presentation make this one of the most widely acclaimed programming books of the last decade. Windows Presentation Foundation (WPF) is the recommended technology for creating modern Windows desktop apps. Whether you want to develop traditional user interfaces or integrate 3D graphics, audio/video, animation, dynamic skinning, touch, rich document support, speech recognition, or more, WPF enables you to do so in a seamless, resolution-independent manner that scales from small tablets to large TVs. WPF 4.5 Unleashed is the authoritative book that covers it all, in a practical and approachable fashion, authored by WPF guru and Microsoft architect Adam Nathan. Covers everything you need to know about Extensible Application Markup Language (XAML) Examines the WPF feature areas in incredible depth: controls, layout, resources, data binding, styling, graphics, animation, and more Delves into topics that aren’t covered by most books: 3D, speech, audio/video, documents, effects Shows how to create popular UI elements and leverage built-in controls such as the new Office-style Ribbon Demonstrates how to create sophisticated UI mechanisms, such as Visual Studio-like collapsible/dockable panes Explains how to create first-class custom controls for WPF Demonstrates how to create hybrid WPF software that leverages Windows Forms, DirectX, ActiveX, or other non-WPF technologies Explains how to exploit desktop features, such as Jump Lists and taskbar customizations, and the same toast notifications used by Windows Store apps
Computers by Mitch Tulloch,Symon Perriman,Microsoft System Center Team
Author: Mitch Tulloch,Symon Perriman,Microsoft System Center Team
Publisher: Microsoft Press
NOTE: This title is also available as a free eBook. It is offered for sale in print format as a convenience. Get a head start evaluating System Center 2012 R2 - with technical insights from a Microsoft MVP and members of the System Center product team. This guide introduces new features and capabilities, with scenario-based advice on how the platform can meet the needs of your business. Get the high-level overview you need to begin preparing your deployment now. Preview new features and enhancements, including: Virtual Machine Manager App Controller Configuration Manager Data Protection Manager Operations Manager Advisor Service Manager Orchestrator
Computers by Kerrie Meyler,Jason Sandys,Greg Ramsey,Dan Andersen,Kenneth van Surksum,Panu Saukko
Supplement to System Center 2012 Configuration Manager (SCCM) Unleashed
Author: Kerrie Meyler,Jason Sandys,Greg Ramsey,Dan Andersen,Kenneth van Surksum,Panu Saukko
Publisher: Pearson Education
Annotation This is "the "comprehensive reference and technical guide to Microsoft System Center Configuration Manager 2012. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals rapidly optimize Configuration Manager 2012 for their requirements, and then deploy and use it successfully. The authors begin by introducing Configuration Manager 2012 and its goals, and explaining how it fits into the broader System Center product suite. Next, they fully address planning, design, and implementation. Finally, they systematically cover each of Configuration Manager 2012's most important feature sets, addressing issues ranging from configuration management to software distribution. Readers will learn how to use Configuration Manager 2012's user-centric capabilities to provide anytime/anywhere services and software, and to strengthen both control and compliance. The first book on Configuration Manager 2012, System Center Configuration Manager 2012 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.
This book is written in practical cookbook style and it offers learning through vivid examples and. Each chapter contains step-by-step instructions about everything necessary to execute a particular task. The book is designed so that you can read it from start to end for beginners or just open up any chapter and start following the recipes as a reference for advanced users, This book will be useful to IT professionals including System Center Service Manager administrators who want to configure and administer System Center Service Manager 2012 and understand how to solve specific problems and scenarios that arise while using System Center Service Manager. It will also be useful to users of 2010 in learning new features and capabilities.
Computers by Kerrie Meyler,Cameron Fuller,John Joyner,Andy Dominey