This is the first comprehensive Operations Manager 2012 technical resource for every IT implementer and administrator. Building on their bestselling OpsMgr 2007 book, three Microsoft System Center Cloud and Data Center Management MVPs thoroughly illuminate major improvements in Microsoft’s newest version–including new enhancements just added in Service Pack 1. You’ll find all the information you need to efficiently manage cloud and datacenter applications and services in even the most complex environment. The authors provide up-to-date best practices for planning, installation, migration, configuration, administration, security, compliance, dashboards, forecasting, backup/recovery, management packs, monitoring including .NET monitoring, PowerShell automation, and much more. Drawing on decades of enterprise and service provider experience, they also offer indispensable insights for integrating with your existing Microsoft and third-party infrastructure. Detailed information on how to… Plan and execute a smooth OpsMgr 2012 deployment or migration Move toward application-centered management in complex environments Secure OpsMgr 2012, and assure compliance through Audit Collection Services Implement dashboards, identify trends, and improve forecasting Maintain and protect each of your OpsMgr 2012 databases Monitor virtually any application, environment, or device: client-based, .NET, distributed, networked, agentless, or agent-managed Use synthetic transactions to monitor application performance and responsiveness Install UNIX/Linux cross-platform agents Integrate OpsMgr into virtualized environments Manage and author management packs and reports Automate key tasks with PowerShell, agents, and alerts Create scalable management clouds for service provider/multi-tenant environments Use OpsMgr 2012 Service Pack 1 with Windows Server 2012 and SQL Server 2012
Computers by Kerrie Meyler,Kurt Van Hoecke,Samuel Erskine,Steve Buchanan
Author: Kerrie Meyler,Kurt Van Hoecke,Samuel Erskine,Steve Buchanan
Publisher: Sams Publishing
This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. • Leverage MOF and ITIL processes built into System Center 2012 Service Manager • Plan and design your Service Manager deployment • Install Service Manager or upgrade from earlier versions • Efficiently administer work and configuration items • Use connectors to integrate with Active Directory, Exchange, and System Center components • Create service maps • Enable end user access through Service Manager’s self-service portal • Implement incident, problem, change, and release management • Utilize workflows to automate key support processes • Create service level agreements with calendars, metrics, and objectives • Provide quick access to a standardized catalog of services • Use notification to ensure that Service Manager items are promptly addressed • Secure Service Manager and its data warehouse/reporting platform • Perform maintenance, backup, and recovery • Manage Service Manager performance • Customize Service Manager
Computers by Kerrie Meyler,Byron Holt,Marcus Oh,Jason Sandys,Greg Ramsey
This is the comprehensive reference and technical guide to Microsoft System Center Configuration Manager 2012. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals rapidly optimize Configuration Manager 2012 for their requirements, and then deploy and use it successfully. The authors begin by introducing Configuration Manager 2012 and its goals, and explaining how it fits into the broader System Center product suite. Next, they fully address planning, design, and implementation. Finally, they systematically cover each of Configuration Manager 2012's most important feature sets, addressing issues ranging from configuration management to software distribution. Readers will learn how to use Configuration Manager 2012's user-centric capabilities to provide anytime/anywhere services and software, and to strengthen both control and compliance. The first book on Configuration Manager 2012, System Center Configuration Manager 2012 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.
Microsoft System Center Configuration Manager’s SQL Server database contains valuable information about your users, computers, hardware, operating systems, applications, compliance status, and much more. Microsoft has provided excellent tools for extracting this information in meaningful ways, including SQL Server Reporting Services (SSRS) and SQL Server Data Tools Business Intelligence (SSDT-BI). System Center Configuration Manager Reporting Unleashed shows you how to make the most of these tools. World-renowned System Center reporting guru Garth Jones and his expert coauthors guide you through all facets of custom reporting with System Center. You’ll walk through installing and configuring SSRS, using SQL views to find the data you need, writing SQL queries, creating basic and advanced reports, and using role-based administration to securely deliver those reports to the correct individuals. Jones brings together reliable, comprehensive, and up-to-date System Center reporting techniques you’ll find in no other book or website. Using this guide, you can consistently retrieve the right information to solve immediate problems and quickly respond to management concerns. Detailed information on how to… • Install and configure SQL SSRS for optimal System Center reporting and easier troubleshooting • Understand the data stored in the ConfigMgr site database • Efficiently retrieve ConfigMgr data by writing SQL queries in SQL Server Management Studio • Learn best practices for developing and designing System Center reports • Create report templates, customize content with report parameters, and embed charts • Customize logos, color palettes, and other report elements for your own organization • Construct advanced drillthroughs to provide deeper understanding • Strengthen report security by integrating ConfigMgr role-based administration into SQL queries • Leverage reporting to measure KPIs and gain a better understanding of your environment • Tailor your reports to the needs of end-users or management • Foreword by Wally Mead, Principal Program Manager, Cireson The only book entirely dedicated to Configuration Manager reporting, this guide complements Meyler's System Center 2012 Configuration Manager Unleashed, offering far more in-depth coverage of reporting than the single chapter in that book. Most of the content in this new guide will be equally valuable in both System Center 2016 and 2012 environments.
Computers by Kerrie Meyler,Pete Zerger,Marcus Oh,Anders Bengtsson,Kurt Van Hoecke
Author: Kerrie Meyler,Pete Zerger,Marcus Oh,Anders Bengtsson,Kurt Van Hoecke
Publisher: Sams Publishing
Using System Center 2012 Orchestrator, you can capture and document processes across your entire IT organization, establishing the automation you need to deliver advanced cloud services and self-adjusting computing resources. Authored by five leading System Center experts, this comprehensive reference and technical guide brings together all the knowledge you’ll need to architect, install, implement, integrate, and maximize the value of your own Orchestrator solutions. The authors introduce current best practices based on large-scale enterprise implementations they’ve personally led or participated in. This up-to-date guide shows how to apply Orchestrator’s major improvements to implement IT process automation in any environment, including private clouds. You’ll start with context: what Orchestrator does, how it has evolved, how it works, and essential architecture and design techniques. Next, the authors help you make crucial up-front decisions about activities, runbooks, security, and administration. Finally, you’ll find expert guidance for integrating Orchestrator with the rest of System Center and with Windows Azure cloud services—including advanced automated workflows that encompass both data center and cloud. Detailed information on how to… • Understand System Center 2012 Orchestrator’s capabilities, evolution, architecture, and design, including SP1 improvements and R2 • Successfully install System Center 2012 Orchestrator and migrate smoothly from Opalis Integration Server 6.3 • Take full advantage of Orchestrator’s advanced new runbook automation capabilities • Configure activities associated with runbook control, systems, scheduling, monitoring, files, email, notification, and data handling • Design runbooks for fault tolerance and optimal performance • Enforce strong security using roles, permissions, and auditing • Deliver integration capabilities for Operations Manager, Service Manager, Configuration Manager, Virtual Machine Manager, and Data Protection Manager • Automate end-to-end data center/ cloud workflows with integration packs and PowerShell • Create your own integration packs with Orchestrator Integration Toolkit (OIT.SDK) • Support Orchestrator 2012, troubleshoot problems, and discover the best web and third-party resources
Presents a guide to the newest version of Microsoft System Center, providing instructions and tips on asset management, security reporting, and data protection within managed environments for data centers and cloud environments.
Computers by Kerrie Meyler,Jason Sandys,Greg Ramsey,Dan Andersen,Kenneth van Surksum,Panu Saukko
Supplement to System Center 2012 Configuration Manager (SCCM) Unleashed
Author: Kerrie Meyler,Jason Sandys,Greg Ramsey,Dan Andersen,Kenneth van Surksum,Panu Saukko
Publisher: Pearson Education
Annotation This is "the "comprehensive reference and technical guide to Microsoft System Center Configuration Manager 2012. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals rapidly optimize Configuration Manager 2012 for their requirements, and then deploy and use it successfully. The authors begin by introducing Configuration Manager 2012 and its goals, and explaining how it fits into the broader System Center product suite. Next, they fully address planning, design, and implementation. Finally, they systematically cover each of Configuration Manager 2012's most important feature sets, addressing issues ranging from configuration management to software distribution. Readers will learn how to use Configuration Manager 2012's user-centric capabilities to provide anytime/anywhere services and software, and to strengthen both control and compliance. The first book on Configuration Manager 2012, System Center Configuration Manager 2012 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.
Computers by Kerrie Meyler,Alexandre Verkinderen,Anders Bengtsson,Patrik Sundqvist,David Pultorak
System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this powerful product. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies. This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions. • Understand Service Manager’s architecture and components • Discover how Service Manager supports ITIL and MOF processes • Accurately scope and specify your implementation to reflect organizational needs • Plan to provide redundancy, ensure scalability, and support virtualization • Design, deploy, and maintain Service Manager with security in mind • Use Service Manager’s consoles and portals to provide the right resources to each user • Create complete service maps with Service Manager’s business services • Fully automate incident management and ticketing • Implement best processes for identifying and addressing root causes of problems • Systematically manage the life cycle of changes • Use Service Manager to strengthen governance, risk management, and compliance • Customize Service Manager’s data layer, workflows, and presentation layer • Use management packs to simplify service desk customization • Make the most of Service Manager’s reporting and dashboards
Full Color: Figures and code appear as they do in Visual Studio. Universal Windows apps are a total game-changer. You can now write once and deploy your app to any modern PC, tablet, phone, or other Windows device. Suddenly, it’s quick and easy to serve new devices and form factors, sharing unified assets ranging from code to styles to user controls. It has never been easier to reach multiple-device markets! Now, the world’s #1 expert on Microsoft XAML brings together all the knowledge Windows developers need to build universal apps that adapt smoothly for any device running Windows 8.1, Windows Phone 8.1, or their successors. Drawing on his unsurpassed personal experience and direct input from Microsoft’s Windows and Visual Studio teams, Adam Nathan illuminates core development concepts, answers your most important questions, and candidly assesses the technology’s strengths and limitations. This full-color guide walks you through every key task involved in building a universal Windows app: layout and input, working with the app model, using advanced controls, leveraging XAML’s powerful rich media features, and much more. Detailed information on how to... Quickly build universal, localized apps that exploit the vast global scale of the Windows Store Size, position, and transform elements within layouts that gracefully adapt to different devices Handle input from touch, mouse, pen, keyboard, and any sensor Monetize apps with Windows Store sales, in-app purchases, and advertising Make the most of controls for managing content, items, text, images, media, speech, and more Create efficient 2D vector graphics and animations Use styles, templates, and visual states to redesign controls without losing functionality Bind data sources to simplify data presentation and updates Easily integrate data from apps, users, and networks Support Windows app commands: Search, Share, Print, Play, Project, Settings Use contracts to build apps that cooperate to perform complex tasks Improve the user experience even when your app isn’t running
Der schnelle Einstieg in die automatisierte Client- und Serververwaltung von Windows-Netzwerken
Author: Thomas Joos
Publisher: Carl Hanser Verlag GmbH Co KG
Der schnelle Einstieg in die automatisierte Bereitstellung und Verwaltung von Anwendungen und Geräten im Unternehmen Netzwerk-Spezialist Thomas Joos zeigt in diesem Buch, wie Sie in zunehmend komplexeren Netzwerken mit System Center 2016 Configuration Manager (SCCM) Ihre Server- und Client-Computer effizient verwalten, Betriebssysteme installieren und Software-Patches bereitstellen. Sie lernen auch die Verwaltung von Windows Containern, die auf Docker basieren und Nano Servern, welche neu in Windows Server 2016 enthalten sind. Nach der Lektüre des Buches können Sie Pakete professionell erstellen und verteilen und Verwaltungsaufgaben durchführen. Der Schwerpunkt liegt immer auf dem praktischen Einsatz. Profitieren Sie von zahlreichen Tipps, den Anleitungen zur Fehlerbehebung und Hinweisen, welche Zusatzwerkzeuge Sie am besten nutzen.
Wenn Sie Linux bei Ihrer alltäglichen Arbeit verwenden, ist diese Kurzreferenz genau das Richtige, denn obwohl die grafischen Linux-Benutzeroberflächen angenehm intuitiv zu benutzen sind, lassen sich viele Aufgaben über die Befehlszeile eleganter und schneller lösen. Diese zweite überarbeitete und erweiterte Auflage behandelt distributionsübergreifend: Dateisysteme, Verzeichnisse und Shells Dateierzeugung und -bearbeitung Dateitextmanipulation und Pipelines Backups und externe Speicherung Betrachtung und Steuerung von Prozessen Verwaltung von Benutzerzugängen Benutzer und Administratoren Netzwerkverbindungen Audio und Video Softwareinstallation Programmierung mit Shellskripten
Computers by Kerrie Meyler,Gerry Hampson,Saud Al-Mishari,Greg Ramsey,Kenneth van Surksum,Michael Gottlieb Wiles
Author: Kerrie Meyler,Gerry Hampson,Saud Al-Mishari,Greg Ramsey,Kenneth van Surksum,Michael Gottlieb Wiles
Publisher: Sams Publishing
System Center Configuration Manager Current Branch provides a total systems management solution for a people-centric world. It can deploy applications to individuals using virtually any device or platform, centralizing and automating management across on-premise, service provider, and Microsoft Azure environments. In System Center Configuration Manager Current Branch Unleashed, a team of world-renowned System Center experts shows you how to make the most of this powerful toolset. The authors begin by introducing modern systems management and offering practical strategies for coherently managing today’s IT infrastructures. Drawing on their immense consulting experience, they offer expert guidance for ConfigMgr planning, architecture, and implementation. You’ll walk through efficiently performing a wide spectrum of ConfigMgr operations, from managing clients, updates, and compliance to reporting. Finally, you’ll find current best practices for administering ConfigMgr, from security to backups. Detailed information on how to: Successfully manage distributed, people-centric, cloud-focused IT environments Optimize ConfigMgr architecture, design, and deployment plans to reflect your environment Smoothly install ConfigMgr Current Branch and migrate from Configuration Manager 2012 Save time and improve efficiency by automating system management Use the console to centralize control over infrastructure, software, users, and devices Discover and manage clients running Windows, macOS, Linux, and UNIX Define, monitor, enforce, remediate, and report on all aspects of configuration compliance Deliver the right software to the right people with ConfigMgr applications and deployment types Reliably manage patches and updates, including Office 365 client updates Integrate Intune to manage on-premise and mobile devices through a single console Secure access to corporate resources from mobile devices Manage Microsoft’s enterprise antimalware platform with System Center Endpoint Protection Using this guide’s proven techniques and comprehensive reference information, you can maximize the value of ConfigMgr in your environment–no matter how complex it is or how quickly it’s changing.
Computers by Kerrie Meyler,Steve Buchanan,Mark Scholman,Jakob Gottlieb Svendsen,Janaka Rangama
Author: Kerrie Meyler,Steve Buchanan,Mark Scholman,Jakob Gottlieb Svendsen,Janaka Rangama
Publisher: Sams Publishing
Microsoft Hybrid Cloud Unleashed brings together comprehensive and practical insights into hybrid cloud technologies, complete CloudOps and DevOps implementation strategies, and detailed guidance for deploying Microsoft Azure Stack in your environment. Written by five Microsoft Cloud and Datacenter Management MVPs, this book is built on real-world scenarios and the authors’ extraordinary hands-on experiences as early adopters. Step by step, the authors help you integrate your optimal mix of private and public cloud, with a unified management experience that lets you move workloads at will, achieving unprecedented flexibility. The authors also guide you through all aspects of building your own secure, high-performance hybrid cloud infrastructure. You’ll discover how Azure Stack enables you to run data centers with the same scalability, redundancy, and reliability as Microsoft’s Azure data centers; how to integrate Azure infrastructure and platform services with internal operations; and how to manage crucial external dependencies. The book concludes with a deep dive into automating and customizing Azure Stack for maximum reliability, productivity, and cost savings. Detailed information on how to Run a private/hybrid cloud on your hardware in your data center, using APIs and code identical to public Azure Apply ITIL and DevOps lifecycles to your hybrid cloud implementation Gain a deep understanding of Azure Stack architecture, components, and internals Install and configure Azure Stack and master the Azure Stack Portal Integrate and utilize infrastructure, core, and custom resource providers Effectively provision, secure, and manage tenants Manage, monitor, troubleshoot, and back up Azure Stack with CloudOps Automate resource provisioning with PowerShell, the Azure CLI, templates, and Azure Stack’s API Write your own Azure Resource Manager templates Centrally automate cloud management and complex tasks connected to external systems Develop customized, production-ready Azure Stack marketplace items
Computers by Samuel Erskine,Dieter Gasser,Kurt Van Hoecke,Nasira Ismail
Der beklemmend aktuelle Thriller von Bestsellergarant Robert Harris Für die Öffentlichkeit ist er ein Unbekannter, aber in den geheimen inneren Zirkeln der Superreichen ist Alex Hoffmann eine lebende Legende – ein visionärer Wissenschaftler, der eine Software entwickelt hat, die an den Börsen der Welt Milliardengewinne erzielt. Nun hat es jemand auf ihn abgesehen, und es beginnt für ihn eine albtraumhafte Zeit aus Angst und Schrecken. Kann er die Geister, die er rief, wieder loswerden? Oder stürzt er unaufhaltbar in den Abgrund – und mit ihm die Finanzmärkte der Welt?
Computers by Rand Morimoto,Michael Noel,Guy Yardeni,Omar Droubi,Andrew Abbate,Chris Amaris
This is the most comprehensive and realistic guide to Windows Server 2012 planning, design, prototyping, implementation, migration, administration, and support. Extensively updated, it contains unsurpassed independent and objective coverage of Windows Server 2012’s key innovations, including improved virtualization components, enhanced security tools, new web and management resources, and Windows 8 integration. Windows Server 2012 Unleashed reflects the authors’ extraordinary experience implementing Windows Server 2012 in large-scale environments since its earliest alpha releases, reaching back more than two years prior to its official launch. Microsoft MVP Rand Morimoto and his colleagues fully address every aspect of deploying and operating Windows Server 2012, including Active Directory, networking and core application services, security, migration from Windows Server 2003/2008, administration, fault tolerance, optimization, troubleshooting, and much more. Valuable for Windows professionals at all skill levels, this book will be especially indispensable for intermediate-to-advanced level professionals seeking expert, in-depth solutions. Every chapter contains tips, tricks, best practices, and lessons learned from actual deployments: practical information for using Windows Server 2012 to solve real business problems. Plan and migrate from Windows Server 2003 and 2008 Leverage powerful capabilities that are truly new in Windows Server 2012 Install Windows Server 2012 and the GUI-less Windows Server Core Upgrade to Windows Server 2012 Active Directory Utilize advanced AD capabilities including federated forests and identity management Plan and deploy network services, from DNS and DHCP to IPv6, IPAM, and IIS Protect systems and data with server-level security, transport-level security, and security policies Deliver true end-to-end secured anytime/anywhere access to remote/mobile clients Efficiently configure and manage users, sites, OUs, domains, and forests through Server Manager console Create more fault-tolerant environments with DFS, clustering, and Network Load Balancing Leverage major Hyper-V virtualization improvements in availability, redundancy, and guest support Manage Active Directory more efficiently with Active Directory Administrative Center, Best Practice Analyzer, and PowerShell scripts Systematically tune, optimize, debug, and troubleshoot Windows Server 2012
"Überzeugend und mit bissigem Witz. Das ist Unterhaltung auf höchstem Niveau." The Sunday Times Als Harvard-Absolvent David Zinc Partner bei einer der angesehensten Großkanzleien Chicagos wird, scheint seiner Karriere nichts mehr im Weg zu stehen. Doch der Job erweist sich als die Hölle. Fünf Jahre später zieht David die Reißleine und kündigt. Stattdessen heuert er bei Finley & Figg an, einer auf Verkehrsunfälle spezialisierten Vorstadt-Kanzlei, deren chaotische Partner zunächst nicht wissen, was sie mit ihm anfangen sollen. Bis die Kanzlei ihren ersten großen Fall an Land zieht. Der Prozess könnte Millionen einspielen – die Feuertaufe für David. Als Anwalt bei Rogan Rothberg, einer der renommiertesten Kanzleien im Großraum Chicagos, hat man ausgesorgt. Jeder Jurist würde seine rechte Hand für diesen Job geben. David Zinc ist seit fünf Jahren dabei. Fünf harte Jahre, in denen er sechs Tage die Woche von morgens sieben bis abends zehn arbeitet. Dann schmeißt er hin und bewirbt sich bei Finley & Figg, einem windigen Zweimannbetrieb, der seine Fixkosten mit Verkehrsunfällen und ähnlichen Kleinstdelikten deckt. Doch was Davids neuen Arbeitgebern an Prestige fehlt, machen sie an Einfallsreichtum wett. Kaum ein Winkelzug, den sie nicht geschickt für sich verwenden, kaum ein Paragraph, den sie nicht auszuschlachten wüssten. David kommt aus dem Staunen nicht heraus, bis Wally Figg einen Fall aufspürt, der die große Wende für die kleine Kanzlei bedeuten könnte: die Klage gegen einen Pharmakonzern, der ein Medikament trotz möglicherweise tödlicher Nebenwirkungen nicht vom Markt nehmen will. Die Partner versprechen ihren Klienten das große Geld, und auch David lässt sich von der Begeisterung anstecken, bis er erkennt, dass Finley & Figg jede Kompetenz für einen Prozess dieser Größenordnung fehlt.
Eigentlich sollte man längst bei einem Termin sein, doch dann klingelt das Handy und das E-Mail-Postfach quillt auch schon wieder über. Für Sport und Erholung bleibt immer weniger Zeit und am Ende resigniert man ausgebrannt, unproduktiv und völlig gestresst. Doch das muss nicht sein. Denn je entspannter wir sind, desto kreativer und produktiver werden wir. Mit David Allens einfacher und anwendungsorientierter Methode wird beides wieder möglich: effizient zu arbeiten und die Freude am Leben zurückzugewinnen.
Computers by Anders Asp (MVP),Andreas Baumgarten (MVP),Steve Beaumont (MVP),Steve Buchanan (MVP),Dieter Gasser
Author: Anders Asp (MVP),Andreas Baumgarten (MVP),Steve Beaumont (MVP),Steve Buchanan (MVP),Dieter Gasser
Publisher: Packt Publishing Ltd
Discover over 100 practical recipes to help you master the art of IT service management for your organization About This Book Unleash the capabilities of Microsoft System Center 2016 Service Manager Master the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016 This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager Who This Book Is For This book will be useful to IT professionals including SCSM administrators who want to configure and administer System Center Service Manager 2016 and understand how to solve specific problems and scenarios that arise. It will also be useful to users of Service Manager 2012 who want to learn about the new features and capabilities of the Service Manager 2016 release. It will be ideal if you have Service Manager experience as well as experience with other System Center products. What You Will Learn See a practical implementation of the ITSM framework and processes based on ITIL Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration Get to know about Incident, Problem, and Change Management processes and configuration Get to grips with performing advanced personalization in Service Manager Discover how to set up and use automation with and within Service Manager 2016 Work with Service Manager Data Warehouse Find out what Security Roles are and how to implement them Learn how to upgrade from SCSM 2012 R2 to SCSM 2016 In Detail System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change Control to achieve efficient service delivery across your organization. This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring Change and Release Management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration. Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation. Style and approach This book will enlighten you on Microsoft System Center 2016 Service Manager through recipes that can be implemented directly in any enterprise. You can read the book from start to end if you're a beginner, or just open up any chapter and start following the recipes as a reference for advanced users. This book consists of a pool of step-by-step recipes on how to perform activities in Service Manager.