John Heron, well known for his previous books, The Facilitator's Handbook (1989) and Group Facilitation (1993), both of which have become standard reading on the subject, now integrates, builds on and updates those works to provide this comprehensive guide to making a success of facilitation. The key to the new book lies in the way in which it helps facilitators to understand and develop a personal style to their work. Analytical in approach and highly structured, it offers strong theoretical content on the fundamental thinking underlying facilitation (which includes exploration of its dimensions and modes, whole person learning, and a comprehensive group dynamic theory) but combines this with a wide repertoire for practical action designed to enable facilitators to build up their skills effectively. John Heron's distinctive merit here is his demonstration of the benefit to be derived when such skills not only suit facilitator's own personality but can also be matched to whatever situation facilitators encounter. This publication makes John Heron's seminal work newly accessible - for it is now available for the first time in paperback - to a new generation of facilitators in both training and education.
'For anyone seeking to create meaning out of life, inspire others with publication of research discoveries and insights, and help the world become a better place within which to live and work, action research holds great promise as an approach. The challenge is to do it well and with rigor. The Handbook is a magnificent collection of articles that will help the reader do all of that' - Richard E. Boyatzis, Case Western Reserve University and ESADE 'This second volume will be a welcome extension of the landmark first volume of the SAGE Handbook of Action Research. It effectively secures the field's 'second wave' in a particularly powerful and creative articulation of well-theorised practice. It could not be more timely for a fast-growing field that has attracted recent appreciation from parties as disparate as Shell, 3M, Australian Aboriginal women in outback Australia working to prevent harm to children and the Secretary General of the UN' - Yoland Wadsworth 'For anyone thinking about or doing action research, this book is an obligatory point of reference. If any one text both maps the action research paradigm, and at the same time moves it on, this is it' - Bill Cooke, Manchester Business School Building on the strength of the seminal first edition, the The SAGE Handbook of Action Research has been completley updated to bring chapters in line with the latest qualitative and quantitative approaches in this field of social inquiry. Peter Reason and Hilary Bradbury have introduced new part commentaries that draw links between different contributions and show their interrelations. Throughout, the contributing authors really engage with the pragmatics of doing action research and demonstrate how this can be a rich and rewarding reflective practice. They tackle questions of how to integrate knowledge with action, how to collaborate with co-researchers in the field, and how to present the necessarily 'messy' components in a coherent fashion. The organization of the volume reflects the many different issues and levels of analysis represented. This volume is an essential resource for scholars and professionals engaged in social and political inquiry, organizational research and education.
Depth Facilitation assists individuals and groups to achieve their chosen goals by helping them overcome personal and interpersonal barriers, as well as assisting them to access additional potential and creativity through building awareness of the psychological processes that determine their behaviour.
In addition to coordinating health travel logistics and gathering medical records, medical tourism facilitators play the role of travel agent, appointment setter, concierge, hotel reservationist, tour operator, and hand-holder to clients seeking health services domestically and abroad. Addressing the issues that are likely to emerge as clients travel, the Medical Tourism Facilitator's Handbook is a must-have resource of hard-to-find tools, checklists, terminology, and other helpful information for hospital-based, lay facilitators, travel agents, and even retired physicians and nurses. Supplying the advice of a recognized expert in global healthcare, the book provides a detailed and empathic understanding of patient needs and expectations. It covers the full range of best and worst case scenarios that can occur when clients travel to obtain health services. Using a conversational tone, it includes coverage of international travel logistics, where to find answers to immigration concerns, confidentiality/privacy issues, and unanticipated care in transit in the event of complications or missed connections. The book delivers a fast-moving presentation of useful information and teaches readers how to decode the language, what to look for in terms of safety and quality, how to decode hospital facilitator agent agreements, and how to anticipate clients’ needs and expectations. It also includes access to a regularly updated website with helpful worksheets and reference material so you will be prepared to handle any scenario that might present itself when your clients travel.
Sponsored by the International Association of Facilitators, TheIAF Handbook of Group Facilitation offers the need-to-knowbasics in the field brought together by fifty leading practitionersand scholars. This indispensable resource includes successfulstrategies and methods, foundations, and resources for anyone whoworks with groups. The IAF Handbook of GroupFacilitation provides an overview of the field for new andaspiring practitioners and a reliable reference for experiencedgroup facilitators, including chapters on Creating positive ongoing client relationships Building trust and improving communications Facilitating group brainstorming sessions Drawing out the best in people Developing a collaborative environment Designing and facilitating dialogue Managing conflicting agendas Working with multicultural groups Using improvisation Understanding virtual meetings Facilitating team start-up Assessing group decision processes Building expertise in facilitation Reviewing core facilitation competencies Modeling positive professional attitudes
WE'VE ALL EXPERIENCED the challenges associated with working with groups, but The Handbook for Working with Difficult Groups turns the idea of "difficult groups" on its head. Rather than view groups as inherently difficult, it looks at the factors that make working with groups difficult. Individual chapters focus on challenges such as involving dissenters, building external perspectives, reducing complaining, adapting to cultural differences, incorporating diversity, facilitating inclusion, working virtually, resolving identity-based conflict, transforming unproductive behavior patterns, preventing workplace harassment, and strengthening accountability. The book first provides a framework for thinking systemically about the many and varied ways in which working with a group can be difficult. Building on that framework, the contributors each address three basic issues: How the group is difficult—a description of a real group and the observable phenomena that reflect the group's difficulty. Why the group is difficult—an exploration of the underlying causes of the difficulty. What you can do about it—what you can do as a group facilitator, leader, or member to help the group.
The new edition will provide readily accessible material for public health educators and practitioners, in a number of professions, who are increasingly being required to address the challenges emerging from the inter-related impacts of the social and environmental factors impacting on health in an era of globalisation.
Previously known as Achieving Your PTLLS Award, this third edition of the popular book comprehensively covers the new requirements for the new Level 3 Award in Education and Training for anyone training to teach in the Further Education and Skills sector or broader workplace and adult learning settings. This updated third edition includes: Clear guidance on responsibilities and requirements for working in the Further Education and Skills sector How to motivate and communicate with learners through engaging teaching Pragmatic advice on planning and assessing learning Enhanced discussion of working with others, safeguarding, risk management, quality assurance requirements More case studies and activities that demonstrate how to link good practice to the classroom To further support your learning, visit www.sagepub.co.uk/francisgould3 for additional online resources. Previously known as Achieving Your PTLLS Award, this third edition of the popular book comprehensively covers the new requirements for the new level 3 Award in Education and Training for anyone training to teach in the Further Education and Skills sector or broader workplace and adult learning settings. This updated third edition includes: • Clear guidance on responsibilities and requirements for working in the Further Education and Skills sector • How to motivate and communicate with learners through engaging teaching • Pragmatic advice on planning and assessing learning • Enhanced discussion of working with others, safeguarding, risk management, quality assurance requirements More case studies and activities that demonstrate how to link good practice to the classroom Additional web resources can be found at www.sagepub.co.uk/francisgould3.