In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
You may have the saying that “life is just for living”, but is it really? Living just for the sake of it; is frankly quite pointless. As an individual, you should always make the best of life despite the circumstances. Easier said than done; but at the same time, it’s not impossible. Liberate Me will show you how to do just that and more. Life can be difficult but that doesn’t mean we should sit, complain and do nothing about it. Liberate Me will provide insight on how to tackle a wide array of problems and challenges that you may encounter on the journey to achieving your goals. Regardless of your age, everyone needs guidance at some point and this simply means that this book is really for everyone. If you have a goal to be successful from more than just a physical aspect, then you will find that this book is more than the average reading material – it’s more of a unique piece for unique people and everyone is unique in their own way, whether big or small. Being happy is one thing, but being truly happy is something totally different. Instead of just being about the simple materialistic pleasures, this book speaks to stepping outside of socially acceptable ways of living and discovering yourself on different aspects. The secret to life is not really a secret. It takes lots of hard work, determination and the ability to ride the rough waves of life and liberate yourself.
World politics by United States. Foreign Broadcast Information Service
26 year old Jimmy David Griffith is a spirit led, global-minded, multi-faceted Christian laborer. With a vision to impact the world, he ministers the gospel of Christ all over the United States, with his wife and four children. As founder and president of Locked in the Liberty of Christ School of Ministry, he trains, educates, and empowers many in understanding the ways of God. He instructs on how to maximize the fivefold ministry, how to operate in the prophetic gifts, unlocking the secrets of evangelism, and taking spiritual authority through the Bible, Prayer, and Fasting. As a United States Air Force Officer, he serves his country as a Navigator. Always with an intention of spreading the gospel, he shares the message of Jesus Christ with all who will hear. A graduate of Southern Illinois University, he uses his Human Resources experience to aid churches in building ministry training programs that will maximize their spiritual potential. As a Christian Author, his first internationally released book, titled, The Identity of Jesus Christ was published in 2007. Ephesians 4:8 states "he gave gifts unto men." Liberating the Eagle Within is a God anointed book written by a man that has been gifted by Jesus Christ! If there is a seed of hope and a desire in your Christian walk to do something for the Kingdom of God, this God inspired book, will water the seed or seeds and give you clear directions on what your purpose is as a child of the Most High God. Read it and be touched, challenged, inspired and anointed as you began to fulfill the will of God in your life! James M. Jackson Pastor First United Pentecostal Church San Antonio, Texas
About the book:This book is dedicated to the millions of golfers who have been misled by traditional concepts of golf swing technique which actually prevent them from swinging a golf club and playing the game in a way that is true to their personal flexibility, their age, and their individual body rhythms. The unconventional concepts in this book have the power not only to make the game much easier and more enjoyable but also to help players plug into the same natural abilities that all human beings possess.It is unusually interactive, starting by questioning you on your beliefs, then telling of Brian's own personal experience of going from beginner to tour player in 5 years. He goes on to give real life examples of his coaching philosophy and finishes with 10 practical steps that you can take immediately to improve your game.The incredibly simple 'La Danse du Golf' exercise can revolutionise your swing with its Six Core Basics and you will learn that these are not, however, the basics that you have been indoctrinated to believe in traditionally. This book is packed full of extremely effective ideas and is a must read for any golfer looking to improve or any beginner looking to learn the game quickly and effectively. If you are looking for a classic and traditional take on how to play golf, this book may not be for you. On the other hand, if you are unhappy with the results of normal teaching or you're just not happy with your game and have an open mind, then this book can transform your swing and the way you see yourself as a golfer. It is a must read that will inspire you with fresh and innovative options and alternatives for playing the game to your potential.
Are you always trying to get ahead, but feel like you aren't gaining any ground? Tired of working for more and somehow making less? Does it seem like you're trapped in a game of economic roulette-always betting your time and energy, but ultimately paying the price from your own pocket? From the devalued dollar to the healthcare hassle, MicroSecession gives you new ways to think about money and value in an economy overrun with ridiculous policies and unaccountable, out-of-touch politicians. MicroSecession isn't about getting rich or abandoning civilization, but it will give you practical ideas for increasing your personal value and insulating you, your family and your community from the negative fallout of government debt debacles and failing economic policies that hit too close to home. It may begin with your bank account, but it doesn't end there-from finance to food, healthcare, education and more--see how everyday people can make a real difference in their own lives, and benefit from a better understanding of the value we all bring to the table.
This book is about how to release human energy at work. It views people and organisations as energy fields, deeper and stronger than most managers understand. When Cracking Great Leaders release this energy (body, head, heart and soul) they access the ultimate business opportunity, a huge unsailed ocean of potential that will change people, organisations and may even change the world. This book goes well beyond "strength-based approaches" to Core of Greatness levels. It also goes beyond a process for individuals to a strategic program, based on 22 years of experience, designed to liberate the human energy of every person in your organisation. It will liberate your own Greatness, liberate Organisational Greatness throughout your organisation and ultimately help liberate Collective Greatness throughout the planet. The book is written for business leaders; however, parents, grandparents, teachers and almost anyone would benefit by following the step-by-step proven processes provided.
"In all my years studying personal growth, Acceptance and Commitment Therapy is one of the most useful tools I've ever come across, and in this book, Dr. Hayes describes it with more depth and clarity than ever before."-Mark Manson, #1 New York Times best-selling author of The Subtle Art of Not Giving a F*ck Life is not a problem to be solved. ACT shows how we can live full and meaningful lives by embracing our vulnerability and turning toward what hurts. In this landmark book, the originator and pioneering researcher into Acceptance and Commitment Therapy (ACT) lays out the psychological flexibility skills that make it one of the most powerful approaches research has yet to offer. These skills have been shown to help even where other approaches have failed. Science shows that they are useful in virtually every area--mental health (anxiety, depression, substance abuse, eating disorders, PTSD); physical health (chronic pain, dealing with diabetes, facing cancer); social processes (relationship issues, prejudice, stigma, domestic violence); and performance (sports, business, diet, exercise). How does psychological flexibility help? We struggle because the problem-solving mind tells us to run from what causes us fear and hurt. But we hurt where we care. If we run from a sense of vulnerability, we must also run from what we care about. By learning how to liberate ourselves, we can live with meaning and purpose, along with our pain when there is pain. Although that is a simple idea, it resists our instincts and programming. The flexibility skills counter those ingrained tendencies. They include noticing our thoughts with curiosity, opening to our emotions, attending to what is in the present, learning the art of perspective taking, discovering our deepest values, and building habits based around what we deeply want. Beginning with the epiphany Steven Hayes had during a panic attack, this book is a powerful narrative of scientific discovery filled with moving stories as well as advice for how we can put flexibility skills to work immediately. Hayes shows how allowing ourselves to feel fully and think freely moves us toward commitment to what truly matters to us. Finally, we can live lives that reflect the qualities we choose.
Designed to work in conjunction with Chris Kent's book "LIBERATE YOURSELF! - How to Think Like Bruce Lee"; this workbook can be used as a resource guide and a catalyst for thought and action to help you move toward achieving personal liberation in all aspects of your life: liberation of BODY, liberation of MIND, liberation of SPIRIT. In addition to sharing with you the fundamental tenets of the philosophy of self-actualization and personal liberation utilized by the legendary martial artist, Bruce Lee, the workbook will help you identify, understand and integrate these principles into your own life, and includes:?Action Worksheets that can be used to help you explore yourself and increase your self-knowledge and self-understanding, along with personal Self-Assessment checklists.?Exercises that will give you the opportunity to apply and experience a particular principle and relate it to your own life. ?An Appendix filled with various types of relaxation, breathing and visualization exercises you can utilize when you find yourself coming up against obstacles or performance barriers. ?Several blank pages you can use to record your own personal notes, observations, ideas, etc.
Shows the many advantages of thinking like a scientist and argues that today's problems require a scientific approach. You don't have to be a scientist to think like a scientist. Anyone can do it and everyone should. This book will show you how. The advantages are many: from detecting bias to avoiding error and appreciating the richness of the world. Author Stanley Rice, himself a scientist, explains that science is essentially organized common sense. While the brain is hardwired for common sense, unfortunately, it also relies on a number of misleading tendencies. Instead of reasoning objectively it tends to rationalize. Often it sees what it wants to see rather than what is really there. And it is adept at both self-deception and deceiving others. Rice notes that these tendencies were useful in the past as the human race evolved in an often-hostile environment. But today bias and delusions put us at risk of worldwide catastrophe. The author invites readers to participate in the adventure of scientific discovery. He provides many interesting and humorous examples of how science works. He shows how hypothesis testing can be used to tackle everyday problems like car trouble or seeing through the specious appeal of a fad diet. Beyond practical applications, science meets the basic human need to satisfy curiosity: it tells verifiable stories about the universe, providing humans with fascinating narratives supported by testable facts. The author also explores some of science's biggest ideas, including natural selection (creating order out of randomness) and interconnectedness (Earth's systems are intricately intertwined). Read this book and learn to think like a scientist. It will guard you against being manipulated by politicians, corporations, and religious leaders, and equip you to deal with the world's most pressing problems. And you will have a lot of fun doing it.
Do you feel burdened by your past? Current culture conditions us to believe that we're indelibly scarred by the events of our past. If we've had past experiences that have been harmful or traumatic, then in many cases, no matter how much time has passed, we will still today be struggling to deal with those experiences and the personal impact they've had. We can often feel ourselves to be completely enslaved to our past. In Joey Lott's Free from the Past we learn that, however great our bondage to the past may seem, we have the ability to free ourselves by the simple act of exploring the present with open curiosity. How can I free myself? Lott demonstrates that there is a deceptively simple strategy that each of us can use to discover our own personal freedom from the past. He offers a series of straightforward exercises that can be practiced in order to set foot on the path to attaining this freedom. No gimmicks. No expensive gadgets. Just a simple exploration of the present moment. Does it really work? Each and every one of us is different, but the simple strategy outlined by Lott is one that any of us can follow, and the results can be absolutely liberating. "Whatever we remember having happened, regardless of how horrific or even how wonderful it was, in this present moment it is just a thought. Lott teaches that we can find complete freedom in the present not by trying to get rid of anything, or change anything, but by simply exploring the present moment through direct experience. Whilst this may not be quite as easy in practice as it first sounds, he's fully aware of this and addresses all of our usual, subtle strategies of resistance, effortlessly dissolving them. "Sometimes I suggest that it's as if you've been running from a terrifying monster your whole life..." Are you tired of running? Are you ready to face the monster? Read Free from the Past today!
Contemporary Systems Thinking is a series of texts, each of which deals comparatively and/or critically with different aspects of holistic thinking at the frontiers of the discipline. Traditionally, writings by systems thinkers have been concerned with single theme propositions such as General Systems Theory, Cybernetics, Operations Research, System Dynamics, Soft Systems Methodology and many others. Recently there have been attempts to fulfil a different yet equally important role by comparative analyses of viewpoints and approaches, each addressing disparate areas of study such as: modeling and simulation, measurement, management, 'problem solving' methods, international relations, social theory and last, but not exhaustively or least, philosophy. In a recent book these were drawn together within a multiform framework as part of an eclectic discussion -a nearly impossible task as I discovered (see Dealing With Complexity -An Introduction to the Theory and Application of Systems Science, R. L. Flood and E. R. Carson, Plenum, New York, 1988). Nevertheless, bringing many sources together led to several achievements, among which was showing a great diversity of approaches, ideas and application areas that systems thinking contributes to (although often with difficulties remaining unresolved). More important, however, while working on that manuscript I became aware of the need for and potential value in a series of books, each focusing in detail on the study areas mentioned above.
Since its founding by Jacques Waardenburg in 1971, Religion and Reason has been a leading forum for contributions on theories, theoretical issues and agendas related to the phenomenon and the study of religion. Topics include (among others) category formation, comparison, ethnophilosophy, hermeneutics, methodology, myth, phenomenology, philosophy of science, scientific atheism, structuralism, and theories of religion. From time to time the series publishes volumes that map the state of the art and the history of the discipline.
A New York Times bestseller, Emotional Freedom is a road map for those who are stressed out, discouraged, or overwhelmed as well as for those who are in a good emotional place but want to feel even better. Picture yourself trapped in a traffic jam feeling utterly calm. Imagine being unflappable and relaxed when your supervisor loses her temper. What if you were peaceful instead of anxious? What if your life were filled with nurturing relationships and a warm sense of belonging? This is what it feels like when you’ve achieved emotional freedom. Bestselling author Dr. Judith Orloff invites you to take a remarkable journey, one that leads to happiness and serenity, and a place where you can gain mastery over the negativity that pervades daily life. No matter how stressed you currently feel, the time for positive change is now. You possess the ability to liberate yourself from depression, anger, and fear. Synthesizing neuroscience, intuitive medicine, psychology, and subtle energy techniques, Dr. Orloff maps the elegant relationships between our minds, bodies, spirits, and environments. With humor and compassion, she shows you how to identify the most powerful negative emotions and how to transform them into hope, kindness, and courage. Compelling patient case studies and stories from her online community, her workshop participants, and her own private life illustrate the simple, easy-to-follow action steps that you can take to cope with emotional vampires, disappointments, and rejection. As Dr. Orloff shows, each day presents opportunities for us to be heroes in our own lives: to turn away from negativity, react constructively, and seize command of any situation. Complete emotional freedom is within your grasp.
Adapt you career to the shifting paradigm of work, employment and success The word “career” doesn’t mean what it used to. People entering the workforce today will have an estimated 17 employers and five careers in their lifetimes — and already many existing roles are being automated away, with many more to follow. No profession, industry or geography is immune, and employees need to change their idea of what it means to be employed. The rise of freelancing and the gig economy means flexibility and independence, but also less security — with trends showing it is the way of the future. You cannot future-proof your job, but you can future-proof your career. Career Leap shows you what you need to know, how you need to change and how you can prepare for the inevitable tides of change. This book sheds light on the choices you make, and the steps you can take to reignite, reshape and liberate your career. You’ll develop the confidence you need to take decisive action, sharpen your skills and become the agile, adaptive professional we will all need to be. The 10-step Career Reinvention Cycle helps you assess the status quo and determine where you need to go, and then gives you a solid framework for making a move when the time is right. Future-proof your career with the new laws for success Undertake a health check of your career and make deliberate career choices Design, build, and execute your influence and career strategy Be equipped to take control and leap ahead with your career. No matter your role, it is imperative that you make every day in your career count. Make the critical decisions, take clear actions and, above all, stay ahead of the pack. Career Leap gives you the insight, confidence and knowledge you need to move up as you leap forward.